- Accepting inbound call or appointment requests in a timely manner to meet customer experience SLAs and objectives.
- Engaging in outbound customer calls to help facilitate customer onboarding and discover additional customer needs.
- Providing high quality customer service to a diverse range of small business customers.
- Autonomously tracking, managing and actioning a wide variety of tasks simultaneously.
- Providing appropriate solutions to customers.
- Building and maintaining strong internal network.
- Meeting assigned performance targets through needs-based conversations and cross-selling.
- Engaging in needs-based conversations with new and existing small business customers.
- Managing referrals to specialist teams to support customer requirements.
- Customer Solutioning: Supporting customers by understanding their needs and informing them about relevant products or services, and/or providing considered options, that meet those needs.
- Fulfilment: The end-to-end execution of a process, or part thereof, to achieve a customer or end user outcome.
- Knowledge of small business operations, transaction banking and working capital solutions.
- Proficient in credit assessment and management.
- Business Development: The activity of partnering with individuals and/or organisations to pursue strategic initiatives, relationships and/or opportunities to drive commercial value.
- Relationship Management: Building, maintaining and influencing relationships to achieve mutually beneficial outcomes.
- Financial acumen: Knowledge of financial terminology, financial statements (such as Profit and Loss, balance sheets and cashflow statements) and the principles behind financing in order to be able to evaluate the impact of a business decision.
- Knowledge of lending and cashflow needs and solutions
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Lending Specialist
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Bank of Queensland Brisbane, Australia**About the Role** · - Work for a relationship bank who focus on community · - Clear career pathways and excellent training and mentoring · - Inclusive and collaborative team where you can bring your whole self to work · - Full Time Opportunity at the Owner Managed branch - Cherm ...
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Lending Specialist
1 week ago
Bank of Queensland Brisbane, Australia**About the Role** · - **Work for a relationship bank who focus on community**: · - **Clear career pathways and excellent training and mentoring**: · - **Inclusive and collaborative team where you can bring your whole self to work** · BOQ's Lending Specialists are customer-centri ...
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Lending Specialist
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Bank Australia Brisbane, AustraliaPosted: 29/08/2023 · Closing Date: 29/09/2023 · Job Type: Permanent - Full Time · Location: Brisbane · Job Category: Banking and Financial Services · Do you want to be part of using the business of banking as a force for good? Do you want to create positive impact for people and ...
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Australian Military Bank Enoggera, AustraliaExciting opportunity exists to join a member focused mutual bank · - Dedication to identifying new business opportunities within the local community to drive lending portfolio growth · - Role location - Gallipoli Barracks, Enoggera · - Suitable for a passionate and experienced Mo ...
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Home Lending Specialist
1 week ago
Commonwealth Bank of Australia Brisbane, AustraliaHome Lending Specialist - Brisbane South · - **You are experienced in Lending with a passion for Business Development & Customer Service**: · - **We are experts in supporting customers in one of the most important financial decisions they will make**: · - **Together we will becom ...
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Home Lending Specialist
1 week ago
Commonwealth Bank Brisbane, Australia**You are experienced in Lending with a passion for Business Development & Customer Service**: · - **We are experts in supporting customers in one of the most important financial decisions they will make**: · - **Together we will become the #1 Home Lending team in the area · - We ...
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Home Lending Specialist
1 week ago
Commonwealth Bank of Australia Brisbane, AustraliaHome Lending Specialist - Brisbane South · - **You are experienced in Lending with a passion for Business Development & Customer Service**: · - **We are experts in supporting customers in one of the most important financial decisions they will make**: · - **Together we will becom ...
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Home Lending Specialist
1 week ago
Commonwealth Bank of Australia Brisbane, AustraliaHome Lending Specialist - Brisbane West Area · - **You are experienced in Lending with a passion for Business Development & Customer Service**: · - **We are experts in supporting customers in one of the most important financial decisions they will make**: · - **Together we will b ...
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1 week ago
Bank of Queensland Brisbane, Australia**About the Role** · BOQ's Lending Specialists are customer-centric, thrive on building lasting relationships and are motivated by being a trusted home lending advisor to our customers · Reporting to the Branch Manager/Owner Manager, your role as Lending Specialist will be to sup ...
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Home Lending Specialist
1 week ago
Commonwealth Bank of Australia Brisbane, Australia**You are experienced in Lending with a passion for Business Development & Customer Service**: · - **We are experts in supporting customers in one of the most important financial decisions they will make**: · - **Together we will become the #1 Home Lending team in the area** · We ...
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Home Lending Specialist
1 day ago
Commonwealth Bank Brisbane, Australia**You are experienced in Lending with a passion for Business Development & Customer Service**: · - **We are experts in supporting customers in one of the most important financial decisions they will make**: · - **Together we will become the #1 Home Lending team in the area · - We ...
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Home Lending Specialist
1 week ago
Commonwealth Bank Brisbane, Australia**You are experienced in Lending with a passion for Business Development & Customer Service**: · - **We are experts in supporting customers in one of the most important financial decisions they will make**: · - **Together we will become the #1 Home Lending team in the area**: · - ...
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Home Lending Specialist
1 week ago
Commonwealth Bank of Australia Brisbane, Australia**You are experienced in Lending with a passion for Business Development & Customer Service**: · - **We are experts in supporting customers in one of the most important financial decisions they will make**: · - **Together we will become the #1 Home Lending team in the area** · We ...
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Home Lending Specialist
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Commonwealth Bank of Australia Brisbane, Australia**You are experienced in Lending with a passion for Business Development & Customer Service**: · - **We are experts in supporting customers in one of the most important financial decisions they will make**: · - **Together we will become the #1 Home Lending team in the area** · Fu ...
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Lending Specialist
2 days ago
Bank of Queensland Mitchelton, Australia**About the Role** · - Seeking Experienced Lending Specialist to join the BOQ team · - Owner Managed Branch - Mitchelton Location · - Full time opportunity with a competitive salary & bonus structure · Reporting to the Owner Manager, you will provide excellence in customer servic ...
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Customer Lending Specialist
1 week ago
Bankwest Brisbane, AustraliaWant to make a real difference to our customers lives and help achieve their goals?- Be part of the Brilliant Orange culture where we bring empathy and a human approach- You'll have access to first class learning and development pathways that will enable you to best support your ...
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Home Lending Specialist Ipswich
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Commonwealth Bank Brisbane, Australia**You are experienced in Lending with a passion for Business Development & Customer Service**: · - **We are experts in supporting customers in one of the most important financial decisions they will make**: · - **Together we will become the #1 Home Lending team in the area · - We ...
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Lending Specialist Deceased Estates
1 week ago
Bank of Queensland Brisbane, Australia**About the Role** · This role will act as a Lending Specialist in the Customer Remediation Unit, accountable for facilitating and executing a solution for accounts relating to deceased estates across all brands. · Working within a framework to identify the most appropriate cours ...
Small Business Lending Specialist - Brisbane, Australia - ANZ
Description
About the role
At ANZ our purpose is to shape a world where people and communities thrive. We're making this happen by improving the financial wellbeing and sustainability of our customers so they can achieve incredible things– whether they're buying a home, building a business or saving for things big or small.
The purpose of this role is to provide remote banking support to National Business centre customers, helping them to start, run and grow their businesses.
This role is accountable for:
.
Role Location: 111 Eagle Street, Brisbane City QLD 4000
Role Type: Permanent
Schedule: Full Time
What will you bring?
To grow and be successful in the role, you will ideally bring the following:
You're not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.
Why join us?
There's something special about being part of ANZ. From the moment you join us, you're part of a team working towards a common goal: improving the financial wellbeing and sustainability of our millions of customers.
But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources and community you need to take the next big step in your career, towards even bigger things in the future.
We offer a range of benefits tailored to the countries in which we operate including Health and Wellbeing programs and flexible working arrangements.
You'll also enjoy working in a diverse and inclusive workplace where the different backgrounds, perspectives and life experiences of our people are celebrated. We encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.
To find out more about working at ANZ or to view other opportunities visit You may apply for this role by visiting ANZ Careers and searching for reference number 64956
Job Posting End Date
10/05/2024, 11.59pm, (Melbourne Australia)