Cisco Ise Lead - Perth, Australia - Zone IT Solutions

Zone IT Solutions
Zone IT Solutions
Verified Company
Perth, Australia

1 week ago

Olivia Brown

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Olivia Brown

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Description
We are looking for an experienced Cisco ISE Lead for a role based in Perth location. You will be a part of a Global Consulting Company for one of their exciting projects.


Requirements:

Must have skill - Good in communications, Cisco ISE (L3), Symantec Endpoint Protection(L2) & Proxy (L2)

  • Good to have skill
  • Firewall, Cisco IronPort
  • Role
  • As a Lead, you should be able to handle first point escalation for all technical and process issues.
  • Ensure proper communication and quick resolution as a crisis manager.
  • Plan and schedule Changes, Coordinating with different stakeholders.
  • Perform RCA for Major Incidents related to his / her tower Follow quality / security process defined for the engagement.
  • Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents, device troubleshooting & Vendor coordination Prepare Weekly and monthly status reports.
  • Participate in business meetings with various stake holders on a need basis.
  • Take corrective actions based on the customer satisfaction surveys.
  • Work on the service improvement programs.
  • Effort estimation/reviews on need basis for new projects.
  • Training of new team members.
  • You are responsible for functional/technical track of a project.
  • Able to work on Knowledge acquisition and updates to related documents
  • Minimum relevant work experience: 58 Yea

Benefits:

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Zone IT Solutions is an equal opportunity employer and our recruitment process focuses on essential skills and abilities.

We welcome applicants from a diverse range of backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds and people with disabilities.

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