Technical Support Tier 2 Specialist Iii - Melbourne, Australia - Tesla

Tesla

Verified Company

Melbourne, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

What to Expect

What You'll Do

Responsibilities
Evaluate the needs of customers and work in a creative, proactive manner to resolve technical issues with the battery systems
Educate our Installers and customers so they have optimal confidence in the operation of their energy storage system
Determine if a technical solution can be resolved via phone or if service or further diagnostics is needed
Communicate customers concerns with NOC Managers, Service Engineering, or Field Service as necessary
Accurately record issues and data into CRM database
This role may require a shifted workweek and support grows

What You'll Bring

Requirements
Minimum 2 year of relevant work experience, preferably with an electrical or engineering background
Excellent written and oral English communications skills
Excellent customer service skills
Ability to prioritize effectively and handle shifting priorities
Experience with CRM systems and MS Office Suite
Energy industry experience or background in technical support or call center environment preferred
Understanding of distributed generation and/or energy storage systems preferred
Ability to follow oral and written instructions with attention to detail
Willingness to learn about new and innovative technologies
Willingness to assist and teach others on the team
Establish and maintain positive, cooperative, working relationships
Effectively handle multiple priorities, organize workload, and meet deadlines
Work in a teambased environment and achieve common goals