Nos Officer - Deakin, Australia - Serco

Serco

Verified Company

Deakin, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

About you

You are an enthusiastic and positive customer focused individual with excellent attention to detail and a strong work ethic.
You have exceptional verbal and written communication skills, and a courteous and congenial approach to resolving conflict.
You thrive on working in a fastpaced environment within a high performing team and enjoy learning new skills and systems.
You are pragmatic and flexible and show great initiative in your work. You are a respectful and professional person who demonstrates exceptional moral values in everything you do.

About the role

Reporting to the National Operations Support (NOS) Team Leader, you will play a key role in the day-to-day running of facility operations and support management.

Operating in a fast-paced and dynamic environment, you will play a vital role towards maintaining continuity of service delivery for these 24x7 secure environments.

You will provide high quality administrative support to a broad range of facility stakeholders across both the Justice and Immigration networks, answering volume telephone requests, and processing data, accounts and invoices.

To be successful in this role, you will have:_
The highest levels of personal integrity and ethical behaviour
Year 12 certificate or equivalent relevant experience
Experience using Government Data Systems (Portals) or Corporate CRM's
Sound experience in a customer service, or administrative position
Experience working in a call/contact centre or working in high volume phone calls
High level computer skills
Excellent functional knowledge of the Microsoft Office suite
Full working rights in Australia
This is a position of trust and responsibility and to support this we will conduct a thorough probity assessment, which includes national police check as an essential selection component for this role._

What We Offer

Serco is the first and only private company that offers employees the exclusive access to the largest gyM/Fitness centre network through the Fitness Passport. Further huge amounts of employee benefits accessible internally.
Attractive hourly rate and further earning capacity on penalties and allowances.
Role covered by an Enterprise Agreement that secures fair working conditions including regular wage reviews.
Work in a team where your expertise is recognised, and your contribution truly valued with opportunities for ongoing training and support.
Worklife balance.

About Us

We are trusted to ensure the safety and wellbeing of people in our care across Australia's network of immigration centres.

Our team provides fully integrated services across facilities management, accommodation, catering, welfare, engagement, security, transport, and escorting. We are committed to treating people in our care with dignity and respect in a safe and secure environment.

Join Us
Serco values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative and collaborative. Our people help in ways that matter.

We are committed to diversity and we encourage people from different backgrounds including Aboriginal and Torres Strait Islander people, culturally and linguistically diverse and people with disabilities to apply.