Customer Support Administrator - Kotara, Australia - Fortress Collision Repair Services

Fortress Collision Repair Services
Fortress Collision Repair Services
Verified Company
Kotara, Australia

3 weeks ago

Olivia Brown

Posted by:

Olivia Brown

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Description

Fortress is seeking a seasoned customer service professional to ensure the smooth running of our large, high volume repair facility.

You will provide and promote a strong service culture, responding effectively to customers and supporting the production team.


The role

  • Provide timely customer contact and effective follow through communications
  • Book repairs and assist with schedule management
  • Liaise with centralised key functions, suppliers and assessors
  • Timely and accurate data entry and maintenance of records
  • General reception and office management duties

Experience

  • Minimum 5 years' experience in a serviceoriented environment. Insurance and/or automotive industry experience highly desirable.
  • Demonstrated ability to deliver professional and efficient service to customers, suppliers and other stakeholders
  • Experience with body shop management systems (I-Body advantageous).

What we expect

  • Can do, positive attitude. Capability to take ownership.
  • Possess high, stringent standards for yourself.
  • Drive to get ahead, continue to develop your skills and be at the top of your profession.

What you will get in return
Our success is a credit to our people, skills and culture. We recognise the repair industry is a people business and intend never to loose sight of that.

  • Genuine commitment to your skills development and career progression
  • Exceptional workplace culture and team camaraderie
  • Long term job security and opportunity

Job Types:
Full-time, Permanent


Salary:
$60, $70,000.00 per year


Benefits:


  • Professional development assistance

Schedule:

  • 8 hour shift
  • Monday to Friday

Work Authorisation:

  • Australia (required)

Work Location:
In person
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