Customer Experience Partner - Sydney, Australia - Domain Group
Description
Customer Experience Partner - Sydney Office - Max term contract
We are looking for someone who is totally customer-obsessed who would be joining the Customer Experience team in our Sydney office on a
9 month max-term contract.
This means that you are someone who enjoys building strong relationships with customers and clients, ensuring that they always walk away with a great impression of Domain Group and their inquiry resolved.
You will naturally be a 'people' person who portrays exceptional communication skills.You will ideally come to us with previous experience working within a fast-paced, high volume customer focused role, bonus points if you have call centre experience.
In a typical day you should expect to:
- Be the point of contact for our customers
- Communicate through key digital and voice channels to identify customers needs and see them through to resolution
- Liaise with key business partners to resolve both technical and nontechnical issues
- Increase customer satisfaction and build loyalty providing amazing, personal customer support
How to catch our eye? You are someone who has
- The ability to solve problems logically and critically
- The desire to make things easier for customers and colleagues. If there's a roadblock, you want to smooth it away
- Excellent communication skills and an ability to build rapport quickly
- Strong attention to detail
- The ability to make quick decisions within a fastpaced environment
- The belief that work can (and should) be fun
Why join us?
We're the right size business for you to make a real impact, with a workplace culture where you can be you.
Perks of the role include:
- Flexibility tailored to you so if you like the idea of hybrid working, it'll be perfect;
- Firstrate parental leave and wellbeing policies;
- Access to Perkbox, giving you discounts across healthcare, entertainment, food, utilities and more
- Continuous opportunities to leap, learn and grow.
Who are we?
We shine a light on all things property. Our business aims to simplify the property journey for all involved; motivated by expertise and our exclusive data.
Changing the way people engage with property requires a team of diverse thinkers.
**What's next?
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