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Automotive Technical Customer Service Advisor - Alexandria, Australia - Carma

Carma

Verified Company

Alexandria, Australia

1 month ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Backed by the latest technology and a state of the art automotive reconditioning facility, Carma makes buying pre-loved cars a seamless, hassle free experience.

From our reconditioning standards, through to delivery and customer support, our customers are really at the heart of everything we do.

About the Role;
We're looking for an Automotive Technician or Service Advisor who is looking to move away from the tools or the workshop - and join our Customer Service Team at Carma Using your technical knowledge and experience, you'll be the point of contact for all customers after sale - if they have any car related questions, issues or damages to raise - you'll be creatively problem solving to ensure every Carma customer has an incredible experience with us

Responsibilities;

Answer questions and solve any problem customers might have after their car has been delivered (this might range from how to use Apple Car Play, through to problem solving the weird sound their brakes are making)
Coordinate with the Workshop or Paint/ Panel team for any damages or issues that need to be repaired
Liaise with customers' who want to return their car, supporting with the logistics to get that picked up and organised
Update all the relevant systems and databases with accurate notes and information

About You;

Previous experience as an Automotive Technician (you don't need a current tradesperson certificate though)
Great car knowledge across different makes and models
Tech savvy and comfortable working across a few systems at once
Resourceful if there's something you don't know, you're good at knowing where to look to find an answer
Excellent customer service and communication skills
Strong initiative and problem solving skills you're always 2 steps ahead
A valid NSW driving license

Working at Carma

Employee discounts on Carma cars, car parts and NRMA breakdown cover
Great work life balance enjoy your time away from the tools with consistent working hours and no weekend work
Great company culture we love a social event, from team breakfasts, to end of month drinks or milestone celebrations, we'll celebrate all the wins

Please note this position is based in our office in Alexandria, Sydney with flexibility to work one day from home per week

At Carma, we are committed to enhancing our amazing culture, and ensure every Carma employee can bring their best self to work We embrace diversity and inclusion, are committed to safe work practices and make sure that we have support for all people to grow and develop with us.

When you apply, please let us know of any reasonable adjustments you may need during the interview process.

Job Types:
Permanent, Full-time

Salary:
From $80,000.00 per year

Schedule: