Business Support Officer - Welshpool, Australia - Enersys

Enersys

Verified Company

Welshpool, Australia

4 days ago

Posted by:

Olivia Brown

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Description

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Role Overview:

The Business Support Officer is responsible for providing professional and accurate administration support to both internal stakeholders and customers.

The incumbent will be adept in navigating all systems employed by EnerSys and will synthesize their systems and process understanding with various business requirements.

Main Responsibilities:

Administration
Provide effective administration to Operations whilst meeting advised deadlines.
Create and maintain administration systems and procedures for all facets of your role, maintaining and updating them as changes occur, such that the administration function can run smoothly in your absence based on current procedures.
Ensure activities are carried out efficiently and effectively, measured by outcomes and time invested.
Display accuracy and attention to detail in all aspects of the role.
Provide relief reception during peak times and staff leave.
Assist with project based work and other duties as required.
Systems
Create and maintain Projects within Pronto & Forth Shift, including the management of budgets, variations, sales orders, purchase orders, forecasting, cost bookings, stock management.
Liaise with Operations staff on new and changed information affecting orders.
Ensure anomalies and concerns are escalated and resolved without delay.
Ensure systems and procedures are followed for all matters affecting production and administration.
Adhere to processes and workflows implemented within EnerSys nominated systems such as SharePoint, Salesforce, MS Office, Smartsheet, etc.
General
Ensure anomalies and concerns are escalated and resolved without delay.
Maintain regular consistent and professional attendance, punctuality, personal appearance, and a pleasant, confident phone manner.
Display a friendly, consistent, and helpful manner, always displaying a professional appearance and manner.
Use your initiative and make constructive suggestions that improve our operational or financial performance (faster, better, cheaper ways of doing things)
Contribute to building a successful team environment.
Promote the company brand.undefined
WACE or equivalent experience and training
Minimum 5 years experience working in a general Administration role under mínimal supervision
Experience using an industrial order management system
Good/Strong communication, literacy and numeracy skills
Basic/Advanced skills in: Problem solving, Organisation, Communication & interpersonal skills, and Computer literacy
Microsoft Office / Windows environment. Competency in MS Excel is required.
Ability to prioritise workload
Ability to work as part of a team, with or without supervision
Qualification(s) in areas such as Customer Service or Administration.
Demonstrated commitment to reliability and punctuality
Committed to completing customer jobs according to schedule
Selfmotivated, able to use initiative
Honest, reliable, proactive approach with maturity and a strong sense of responsibility
Selfmotivated with the ability to use initiative and work independently, yet collaboratively with a team
Willingness to accurately selfassess and engage in ongoing professional and personal development
Desire to do a precise and thorough job
Excellent internal and external customer service focus
Be flexible to respond to the needs of the business
Willing to learn and take direction
Savvy minded and can think a little left of field / outside the box
An avid supporter of our fully inclusive culture we celebrate difference and ensure that everyone belongs
High attention to detail

EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.