Customer Service Officer - Para Hills, Australia - Zoom Recruitment

Zoom Recruitment

Verified Company

Para Hills, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Part time

Description

Zoom Recruitment are currently seeking an experienced Customer Service Officer to work on an ongoing part-time assignment based in Para Hills.

Zoom Recruitment offers a full suite of specialist solutions including Recruitment, Consulting and OH&S compliance from a local and national perspective.

Our expertise spans over various industries and projects, along with our personalised service and tailored recruitment methodology, we aim to deliver service excellence to our client's requirements.

Are you an enthusiastic individual with a passion for providing exceptional customer service? We are seeking a dedicated Customer Service Officer to join our client's team with a well-known gas / gas cylinder company.

This is an opportunity to showcase your sales skills, promote new products, and contribute to the overall success of the organisation.

In this role you will be a point of contact with customers (residential and commercial), including but not limited to; establishing accounts, customer enquiries, processing orders and payments, advising customers on usage and delivery, selling and arranging installation of appliances and managing debtors.

Key Responsibilities

Ensure all administrative aspects of customer transactions, including but not limited to; filing, updating records, banking, correspondence, price adjustments and reconciling stock transactions.
Support other functions within your branch, including but not limited to; monitoring and reporting to your manager on market and competitor activity, sales leads, feedback on marketing activities.
Assisting other Branches in times of overflow is part of your role.
Other functions at the direction of the Customer Service Manager (or Branch Manager or Regional Manager) in line with skill competence and training
In addition, you will follow all Branch Standard Operating Procedures and comply with all responsibilities
Participation in relevant training as directed by Management
Recent administration and customer service experience (min. 2 years)
Be tech savvy
Attention to detail and accuracy
Excellent communication (verbal and written)
Ability to work in a team environment and at times to work autonomously
Strong, motivated work ethic and proactive attitude
Ability to complete mandatory Drug and Alcohol testing and Functional Assessment