Director - Service Delivery - Brisbane, Australia - Cognizant

Cognizant

Verified Company

Brisbane, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment This is creating many opportunities for people like YOU — people with an entrepreneurial spirit who want to make a difference in this world.

At Cognizant, together with your colleagues from all around the world, you will collaborate on creating solutions for the world's leading companies and help them become more flexible, more innovative, and successful.

Moreover, this is your chance to be part of the success story.

Position Summary:

20+ years of experience in transforming and delivering large managed services engagements for P&C and Life Insurance Customers.
Similar experience in managing P&L for a minimum of $20 Million annual revenue.
Experience in managing relationship with the customer executive leadership team.
Excellent interpersonal skills, written skills, communication skills, and operating as a team player.
Manage the service delivery for a large Insurance customer including appli
cation Support, enhancements & development.
Collaborating with customer on their transformation journey by simplifying & modernizing systems and delivering innovative solutions.
Utilize Cognizant's industry leading legacy modernization MAK framework to accelerate Customer's move towards newer platforms.
Implement continuous service improvements across the portfolio with specific focus on automation and Performance improvement.
Collaborate with Cognizant's automation center of excellence to assess and identify ITPA and RPA opportunities and execute projects to specifically leverage neuroit and other enterprise level tools on the automation journey.
Manage heterogenous technology teams cutting across geographies (Multiple Customer locations and offshore delivery locations in India).

Mandatory Skills:

Strong Knowledge on Applens, ServiceNow and JIRA.
Hands on experience in NeuroIT Automation Framework.
Expert knowledge on managing ITIL Framework.
Knowledge of AIOps concepts which includes monitoring and healing tools.
Realtime experience in implementing and managing large managed services programs thru Safe Agile.

Salary Range:

***>$100,000

Roles and Responsibilities:

Maintain and establish long term synergetic customer relationship by providing continuous value.
Identify, evaluate, and prioritize opportunities resulting in optimization / cost saving for the customer and would generate revenue for Cognizant.
Development and tracking account strategies maintain strategic advantage visàvis the competition / other vendors.
Signing of new contracts (SOWs) & Renewals.
Reporting status to the customer executive leadership team on a weekly basis on the progress made and highlight the issues/concerns that are impacting the program.
Track and report metrics and SLA adherence to customer on a weekly basis.
Act as a liaison with the Client's personnel to ensure the availability of adequate hardware, software, communication infrastructure, technical support, and other resources for the Cognizant team.
Play the Brand Steward role for Cognizant.
Work with the Customer for new project proposals from pursuit to contract negotiation.
Responsible for strategic planning initiatives.
Propose value adds to customer through innovative initiatives.
Bring in technical and domain SMEs within Cognizant to proactively identify and address the customer needs. Be the customer's ambassador to these Cognizant Center of Excellence teams.
Overseeing / Tracking of adherence to SLAs. Be responsible for timely delivery of all agreed project deliverables.
Escalation Point for Customer for feedback on delivery.
Set up syncup calls with direct reports on incident / service ticket statuses.
Prepare and maintain project plan, monitor the progress of projects/tasks as per plan and track issues to closure.
Track project progress to ensure completion on time and on budget.
Prioritize, allocate and monitor tasks for Cognizant team members and monitor the overall workload and make any changes required to team size and onsite/offshore team ratio that is cost effective for the client.
Identify value additions and process improvements working with the team, which provides cost benefit to customers.
Track issues and risks, and work with the offshore team for ensuring contingency/mitigation plans are implemented.
Budget planning and revenue forecasting.
Customer invoicing.
Demand forecasting.
Review and report to the leadership team on monthly/quarterly/annually financials.

Next Steps:

About Cognizant:

#LI-CTSAPAC

Employee Status :
Full Time Employee

Shift :
Day Job

Travel :
No

Job Posting :
May

**About Cognizant