Customer Service Consultant - Canberra, Australia - Bank Australia

Bank Australia

Verified Company

Canberra, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Posted: 03/03/2023

Closing Date: 03/04/2023

Job Type:
Permanent - Full Time

Location:
Canberra

Job Category:
Banking and Financial Services

Do you want to be part of using the business of banking as a force for good? Do you want to create positive impact for people and the planet? Bank Australia is the bank for people who want to be part of a movement creating a fairer and more just world.

We're growing fast as more people choose to align their banking with their values. We're a customer owned, B Corp certified bank. We empower our staff and 185,000+ customers to be part of the clean money movement.

We currently have a permanent, full time Customer Service Consultant opportunity in our Canberra branch. The successful applicant will be self-motivated, have excellent communication and interpersonal skills and enjoy working in a team environment.

Why join us

We have big plans to become Australia's most trusted bank and a leading purposedriven business.
As a certified B Corp, we're part of a global business community who meet the highest social and environmental standards, putting purpose over profit
Every role and person in our bank is essential to bringing our values, purpose and aspiration to life.
We offer flexible working options, competitive salary and 12% super.
Our staff have access to a range of meaningful benefits to support their physical and mental wellbeing including 24/7 free counselling, free flu vaccinations and discounted gym memberships.,
We also support staff with study assistance, paid parental leave (regardless of gender), volunteer, bereavement, gender affirmation and family violence leave; and the opportunity for bonus annual leave
We support our staff to grow their careers through learning and development and an organisational culture where we reward and recognise innovation and values, not long hours
We are committed to building an inclusive culture and a diverse workforce that reflects the Australian community.
We are the first bank in the world to care for a conservation reserve where we work with key partner organisations to protect threatened species and involve staff in conservation.

What you will be doing

Providing exceptional customer service to meet the banking requirements of our customers both face to face and over the phone
Assisting in the development of long term mutually rewarding relationships between our bank and its customers through various in branch transactions including but not limited to cash deposit and withdrawals, educating our customers on the benefits of online banking, using the Bank Australia APP, assisting in opening business accounts
Identifying opportunities to market our range of financial products and services through continuous education and interaction with our customers both new and existing
Promoting Bank Australia in a positive and professional way in our social, environmental and sustainability strategies through various volunteer programs and opportunities
Positively contributing to the success of the branch and the branch team as a whole.

What you will bring

A track record in excellent customer service
Confidence in building strong relationships with customers
Welldeveloped written, verbal and interpersonal skills
The ability to determine priorities and work effectively under pressure
FSRA Tier 2 accreditation preferred
Previous customer service/sales experience is essential
Commitment to Bank Australia's purpose, aspiration, values and brand as well as the B Corp ethos.

**Previous applicants need not apply.