Engagement Manager - Melbourne, Australia - Carecone

Carecone
Carecone
Verified Company
Melbourne, Australia

1 month ago

Olivia Brown

Posted by:

Olivia Brown

beBee Recruiter
Description

Responsibilities:


  • Manage large and complex programs and should own delivery, customer satisfaction, profitability and resources.
  • Meet customer expectations for all the projectrelated deliveries partnering with the delivery partner and the rest of the organization and other service partners as required.
  • Delivering our commitments.
  • Track and monitor program related processes, KPIs, SLAs and ensure 100% compliance to organizational activities.
  • Lead and mentor a team of technical members and serve as an escalation point for delivery issues.
  • Perform regular delivery risk reviews and support the project teams with escalations and resolutions as required.
  • Delivering to intended ROI/Profitable outcome.
  • Customer satisfaction and relationship.
  • Resolving client impediments.
  • Ensure SOW, Purchase Orders, Invoices, timesheets, etc are submitted and processed on time.
  • Proactive risk and issue management working with the program manager.
  • Drive proposals proactive and RFP responses, working with different service lines and SMEs and own delivery approaches along with financials.
  • Must be a trusted advisor to customer and must be able to bring in innovation and best practices.
  • Must have technical development background.
  • Experience in working with people of diverse culture, cross utilization and cross culture.
  • PMP, CSM/PSM1 are nice to have.

Skills:


  • Global Delivery Management
  • Good understanding of Banking and Insurance domains.

Requirements:


  • Manages the customer relationship at the project level.
  • First point of project escalation for customer
  • Project Plan and Budget and resource management
  • Weekly status reporting
  • Budget, scope, schedules and milestone planning
  • Risk analysis and Change control

Personal Attributes:


  • A bachelor's degree in business management, project management, or a related field.
  • Excellent planning and strategic abilities.
  • Organized and meticulous in your work.
  • Strong leadership and interpersonal skills with a dynamic and adaptable mindset.
  • Professional and deadlineoriented.
  • Strong communication and presentation skills.
  • Ability to multitask and manage several projects at once.

Job Types:
Full-time, Permanent


Salary:
$150, $190,000.00 per year


Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus

Work Authorisation:

  • Australia (required)

Work Location:
In person
More jobs from Carecone
See all jobs of Carecone