Customer Service Officer - Dalkeith, Australia - Benetas

Benetas

Verified Company

Dalkeith, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

What YOU do matters

Are you looking to do something that matters? At Benetas, you'll be part of a diverse, engaging and collaborative culture that is guided by our values of respect, responsibility, community and spirit. Join us and make a difference We are seeking a passionate customer service individual who is driven by our values of respect, responsibility, community and spirit. In this rewarding position, you will make a real difference and assist residents to have a fulfilling experience of ageing in a vibrant Retirement Village community.

About The Role

We have an opportunity for a passionate

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Customer Service Officer, with a focus on resident well-being
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, to join our team at Dalkeith Heights Retirement Village, located in Traralgon. Dalkeith Heights consists of 159 homes and large community centre offering a high quality vibrant community for our residents, with a wide range of activities and services provided within a welcoming environment and beautiful gardens. This
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Customer Service Officer role is a part-time role and will report to the Village Manager.

As a Customer Service Officer, your role will involve:

Providing high quality customer experience for customers, visitors, and new enquirers
Performing reception and administrative duties to meet customer needs
Updating and maintaining the resident database
Assisting with event and meeting preparation, including making bookings, organising catering, room set up and event logistics
Administration of the externally monitored emergency call system
Assisting residents to access care and support services

To ensure your success in this role, you will have:

Extensive background in reception and administrative support
Techsavvy, with a wide range of experience using Microsoft Office and other IT systems including CRM
First-Aid qualified or willing to obtain the relevant training
Exceptional verbal and written communication, including excellent interpersonal skills
Empathetic and able to build strong connections with residents and their loved ones
The drive to work autonomously and within a team being highly motivated and creative
Availability to work on Fridays is essential with additional days as mutually agreed

As a valued employee, your experience matters

Look forward to:

Being part of a trusted team within a supportive community
Proudly being part of a business that values Respect, Responsibility, Community, and Spirit
Engaging in meaningful work with a strong commitment to customer experience
A competitive salary (with salary packaging and meal & entertainment benefits)
A dedicated L&D team and learning culture putting you in the driver's seat of your ongoing professional and personal development

About Us

Benetas is a leading not for profit organisation dedicated to actively working with older Victorians to live their best life. We care about our people's health and wellbeing, and are committed to our reputation as a truly great place to work and volunteer. We are a recognised leader in gender equality, having been awarded an Employer of Choice citation since 2006. We are proud to provide an inclusive workplace with a diverse workforce that is reflective of the client base.

Keen to join us?