Service Desk Technician - Melbourne, Australia - RSM Australia
Description
Service Desk TechnicianService Desk Technician
Job no: 494204
Work type:
Full time
Location:
Melbourne
Categories:
National IT
We are looking for an enthusiastic Service Desk Technician to support the national business with IT hardware deployment, support and training.
Key responsibilities:
- Provide first and second level support the business with
- IT systems and software.
- Answers, evaluates and prioritises incoming requests and assists users with hardware, software, networking and other technology related problems.
- Resolve national support requests via ServiceNow incident management system.
- Provide support to staff in a face to face capacity on the ground and remotely over the phone with support tools such as TeamViewer and Remote Desktop.
- Required to travel to other offices around Australia.
- Configure and Install personal computers, mobile devices, software and peripheral equipment.
- Polices security in accordance with the national IT procedures and policies.
- Adheres to established SLA's with the business and key stakeholders for timely resolution of issues.
- Contributes to team goals and discussions regarding I.T problems that the business faces.
- Meets all KPIs set for the role
- Participation in team meetings, events and conferences.
- Engages with software and hardware vendors to request service regarding defective products
- Maintains a clean and safe working environment in accordance with RSM standards.
- To work outside normal hours where necessary to ensure the provision of critical computing services.
- Involved with projects and effectively deliver on delegated tasks.
- Assists and helps develop junior team members
- Creates knowledgebase articles
Education, Experience & Attributes:
- Relevant tertiary IT certification, diploma or degree.
- Minimum 12 months experience in a similar role.
- Experience with customer service, end user training and remote support an advantage.
- Have a current valid driver's licence.
- A willingness to work flexible hours.
Whilst we are open to sponsorship and overseas applicants, we will be looking for someone with full working rights for this position.
Advertised: 09 May 2024 AUS Eastern Standard Time
Applications close:
Job ID 494204
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