High Risk Eligibility Officer - Melbourne, Australia - Allianz Australia

Allianz Australia
Allianz Australia
Verified Company
Melbourne, Australia

4 weeks ago

Olivia Brown

Posted by:

Olivia Brown

beBee Recruiter
Description
At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there's flex for balance and the support you need.

We know that flexible work comes in different forms, that's why we're embracing hybrid ways of working - enabling employees to maintain a balance of working both in the office and remote, supporting the needs of the both the business and individual.


So, come and share your ideas, give back and feel proud to be part of a company doing work that matters across climate change and mental health.

Let's care for everyone's tomorrow so we can create a better future together.


High Risk Eligibility Officer, Personal Injury | Melbourne, VIC

What if you could put the customer at the heart of everything you do?
You'll be directly improving our customer's lives and well-being.

You'll deal with people experiencing challenging times, but your job is to deliver a positive customer experience for them - and this is what makes it highly rewarding.


As an Eligibility Officer in the Personal Injury team, you will assess the liability of new claims and make decisions to accept or deny entitlements.

You will work with and support a team of experienced consultants and have the opportunity to develop a broad range of skills.


You'll be responsible for:


  • Making liability decisions within the quality decision making framework
  • Assessing the need for referrals and investigative tools to expedite information gathering
  • Demonstrating strong customer service and time management skills
  • Ensuring a positive service experience for our stakeholders and providing effective strategies for liability outcomes
  • Accurate assessment, determination and calculation of entitlements

Important to your success:


  • 2 years or more experience in workers compensation claims management (Case Manager), or an experience Paralegal
  • Strong working knowledge of Workplace Injury Rehabilitation & Compensation Act 2013 and associated Regulations, and/or a Legal Qualification
  • Highly accurate Data entry, time management and organisational skills with the ability to meet deadlines
  • Strong knowledge of MS Word/Excel and the ability to learn new software systems
  • Experience of working in a fastpaced environment and adapt to changing business needs
  • Ability to work in a team environment

What's on offer?

  • Access to ondemand lifelong learning to take control of your career development.
  • We understand about worklife balance, we are always willing to discuss flexible & remote working options with our employees.
  • We value integrity, discretion and doing what's right for the customer over KPIs and strict process

About us
At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening-up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there's flex for balance and the support you need.

So come and share your ideas, give back and feel proud to be part of a company doing work that matters across climate change and mental health.

Let's care for everyone's tomorrow so we can create a better future together.

LI-AllianzAU


Job Level:

Professional


Location:


  • Melbourne, VIC, AU, 3000
    Available until:21/03/2023

Area of Expertise:

Customer Services & Claims


Unit:

Allianz Australia


Employing Entity:


ALLIANZ AUSTRALIA SERVICES PTY LTD

Job Type:

Full-Time


Remote Job:

Hybrid working


Employment Type:

Permanent


ID:

23123
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