scheduler - Perth, Australia - ECHO Community Services

ECHO Community Services Perth, Australia

4 days ago

Description

Job Category: Administration,Community Services & Development - Aged & Disability Support,Customer Service,Operations

Our purpose is to enrich the lives of people living independently in their own homes through connection to services and community.

About ECHO
Our goal is to provide services at the same time, on the same day and with the same team of Support Workers which means that you know the people who are coming and the time they will arrive.

As a registered charity, we specialize in caring for the elderly, empowering them to maintain their independence with dignity.

Our commitment lies in delivering in-home services 7 days a week for Home Care Package recipients and 5 days a week for CHSP recipients.

We prioritize trust and continuity by guaranteeing our clients consistent support workers and scheduled services, thereby upholding their well-being and dignity.

Job Description

Role:

As a Scheduler, you will play a pivotal role in orchestrating the seamless delivery of services to our clients. You will communicate with our Client Advisors (Case Managers) and core support workers to facilitate excellent client service. Your responsibilities will encompass:

Coordinating daily rosters to align with client needs for Home Care.
Efficiently processing service assignments within agreed-upon timeframes.
Acting on and documenting change requests and client enquiries.
Effectively generating and communicating service assignments with the support team.
Collaborating with other departments to ensure timely assignment of services to clients.
Responding to phone calls and emails promptly.

Hours: Monday to Friday, 8:00 am to 4:00 pm or 8:30 am to 4:00 pm, with flexibility to accommodate business needs. Participation in after-hours on-call roster during weekdays and weekends is required. Must be willing to accommodate staggered start and finish times.

Desired Skills and Experience

We are seeking candidates who possess the following qualifications and attributes:

Minimum of 2 years of recent scheduling experience in the aged care sector.
Familiarity with the SCHADS award and the ability to adhere to standard instructions.
Capacity to thrive in a fast-paced environment and manage work effectively under pressure.
Valid Police Clearance or willingness to obtain one.
Collaborative team player.
Honest, trustworthy, reliable.

Competency:

Excellent verbal and written communication skills.
Flexibility and adaptability, with the ability to prioritize tasks efficiently.
Proficiency in the use of Microsoft Suite applications
Above average interpersonal and communication skills
Above average numerical skills.
Abstract reasoning and problem solving skills.
Proven attention to detail.
Fluent and clearly spoken English language skills.
Current Motor Vehicle licence
Salary sacrifice options to optimize take-home pay.
Free parking facilities.
Supportive and inclusive team environment.

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