Accessibility Program Manager 5sc - Sydney, Australia - Hatch

Hatch

Verified Company

Sydney, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

This role is at Atlassian (not for Hatch)
Hatch is supporting Atlassian to find a great Accessibility Program Manager to join their Sales and Customer Success team. Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like Atlassian.

About the role at Atlassian
Working at Atlassian

Atlassian can hire people in any country where we have a legal entity.

Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or from an office (unless it's necessary for your role to be performed in the office).

Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Your future team

Our Central Accessibility Team owns Atlassian's strategy and programmes to make every Atlassian experience accessible for people living with disability.

Our programme directly supports our mission to help unleash the potential of every team (by unleashing the potential of every person on the team).

We believe Accessibility is necessary to create better experiences for everyone.

We are hiring an Accessibility Programme Manager that will report to the Head of Accessibility and run the daily operations of our Accessibility QA Programme and contribute to other programmes related to customer engagement, product remediation and community outreach.

Seniority
Junior - A role for someone with some basic skills, good motivation and ability to learn. Typically up to 2 years of experience is required.

Responsibilities

Account Retention and Expansion
Proactively identify opportunities for expansion and limit risk of churn by collaborating with clients to deliver on actions
Adoption and Success Management
Support customers gain value from the product / service. Including checkins, training, addressing blockers to adoption, and providing best practice advice
Customer Advocacy and Feedback
Advocate for customers by providing feedback to internal teams on how to better meet customer needs

Strengths

Service orientation
Actively seeks and develops strategies to help key stakeholders

Collaboration

Works with others by being open, clear in communication and listening to achieve goals

Problem solving

Identifies problems and develops logical solutions that address the problems

Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like Atlassian.

We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors.

To put it simply, Hatch is for everyone.

Salary:
$50, $120,000.00 per year

Schedule: