Customer Service Specialist - Redfern, Australia - IPF Digital

IPF Digital

Verified Company

Redfern, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Are you a customer focused person who loves customer service?then keep reading. you may be the star we are looking for. _

Who are we?
IPF Digital is a FinTech owned by IPF Group, trading as Credit24, providing consumer loans. Our mission is to make life easier by offering simple and personalised financial solutions to everyday Australians.

At IPF Digital, our future is engrained in building a better world through financial inclusion. In effect, that is our purpose. We're always on the hunt for great people to help us achieve our purpose.

You'll be joining a team of high energy and passionate people, who pride ourselves on how we work together as a team.

We also truly believe in the importance of delivering great experiences for our customers, so we keep them at the forefront of everything we do.

At IPF Digital, we embrace the pursuit of ensuring a great work life balance for all. We work hard, however we acknowledge the importance of flexibility and balancing our internal & external priorities. We also practise a culture of consistently reflecting and celebrating our wins and achievements with one another.

The role
This role requires impeccable customer service

Please note: Our loans department work 2 weekend shifts per month on a rotating roster._

IPF Digital take a hybrid approach to working and have a split between the office (located in Redfern) and a home work environment.

Requirements:

Here's what experience we need from you:

Minimum 1-2 years customer service experience in any industry
Strong problem solving and decisionmaking skills
Keen eye for attention to detail
A numbers wizz/analytical skills
Experience using computer systems

What we can offer you

Hybrid working model with flexible work from home arrangements
Parental Leave
Wellness Allowance
Loyalty Leave
Global exposure
Office weekly lunches
Snack bar
Friday happy fridge
Various team building events
A true people first and family culture
Employee assistance program
Development opportunities

Sound good?
If your answer is yes, please send us a brief cover letter outlining your experience and your CV.

IPF Digital Australia is an Equal Opportunity Employer and we value diversity and inclusion in the workplace. We seek to recruit, develop and retain the most talented people from diverse cultures, perspectives, skills and experiences within our workforce. All employment will be based on merit, competence, performance and business needs._