Services Administrator - Melbourne, Australia - Labourpower Recruitment Services
Description
Campbellfield Location- $40.61 per hour
- Temp to Perm opportunity after 6 months
- Monday to Friday 7.30am3.30pm
The role will require, but is not limited to the following duties:
- Controlling data management and flows between customer systems, and our proprietary in-house operations software (currently IDC) to facilitate the Field Maintenance Services for the relevant contracts.
- Over
- Respond to, resolve, and if necessary, escalate Field Maintenance customer queries as required with the appropriate persons.
- Monitor our KPI compliance with contracts and advise and assist operations personnel when variations in performance occur.
- Generation of all invoicing for Field Maintenance contracts including projection of invoicing as required in conjunction with sales and operations staff.
- Liaise with customers and effectively build relationships by providing a high level of customer service to meet and exceed the customer's expectations.
- Provide annual leave coverage to the Services managers role.
- Other duties as needed administratively.
- Assistance with purchase orders for sites that includes stationary, bin washing, maintenance and services etc.
Knowledge, Skills and Experience
- Minimum of two years experience in a similar contracts/ administration type role preferred
- Decision making skills and the ability to prioritise to achieve the most effective outcome.
- Ability to use initiative to develop recommendations for improvements to existing systems and processes
- High level of both written and verbal communication skills.
- Exceptional customer service with the ability to build and maintain effective working relationships with external parties to the business.
- Strong organisational and time management skills with a structured approach.
- Intermediate to advanced computer skills with Microsoft Office experience essential.
- Strong exposure to IT system interaction issues and processes.
- SAP experience preferred but not essential
- Ability to calculate figures and amounts accurately.
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