Junior Client Manager - Sydney, Australia - Telum Media

Description

• Support the client management team to execute a regular programme of client checkins and manage assigned clients to ensure maximum client retention rates through administrative, and occasionally direct, client management against set target.
• Execute an effective onboarding programme for new clients where needed.
• Work closely with the Client Manager, Australia and Group Head of Clients on client engagement and strategy where needed.
• Be the goto person to take on clients for a short period of time in case of leave, departure and any other unforeseen circumstances in coordination with the Client Manager, Australia.
• Maintain the company CRM, client and PR database to the highest standard about client activities and PR / Corporate information.
• Identify customers' needs and wants in terms of the Telum product.
• Ensure clients are aware of Telum's features & functionality.
• Have responsibility for an ongoing client training programme and undertake client trainings.
• Assist with developing an ongoing client event series.
• Examine client usage data to maintain and grow existing accounts.
• Build longterm relationships with key clients and the PR industry in order to build and maintain existing accounts.
• Work with the Customer Support team to ensure quality of all client interactions.
• Occasionally work on the customer service platform to better understand the client experience.

• Degree educated or equivalent experience
• Creativity and innovation skills.
• Public speaking.
• Have indepth understanding of the PR market.
• Handson experience with CRM platforms.
• Ability to work well with others.
• Drive to excel and go beyond.
• Strong project management skills.
• Excellent communication and negotiation skills.
• Interpersonal skills.
• Ability to build relationships with clients.
• An organized approach to work.
• Attention to detail.
• Problemsolving aptitude.
• A customeroriented mindset.
• Ability to work in a fastpaced environment.
• Strong work ethic.

• A comprehensive training and development programme to support your career progression
• A hybrid working environment
• Annual leave: 20 days
• Company social events