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    Customer Service Officer-1 - Adelaide, Australia - Aliaxis

    Aliaxis
    Aliaxis Adelaide, Australia

    4 days ago

    Default job background
    Full time
    Description

    About the Company

    Vinidex is a member of the Aliaxis group, a global leader in manufacturing and distribution of fluid handling solutions. As Australia's foremost environmentally conscious manufacturer and supplier of quality PVC pipe, PE pipe and PP pipe systems and solutions for the transportation of fluid, data, and energy. Vinidex has state-based manufacturing sites across Australia with a nationwide distribution network, resulting in a diverse range of career opportunities.

    We are looking for passionate people that want to be part of our journey and embrace the behaviours that we at Aliaxis stand for:

  • We Dare to challenge the status quo, to innovate and to learn fast,
  • We Care for the environment, our customers and each other,
  • We Deliver by taking accountability for our decisions and actions.

    • About the Role:

    This is an exciting opportunity to join a busy team environment, with like-minded individuals that love what they do and are passionate about the products and the company, in a full-time permanent position. No two days are the same, so there is lots of variety. The role is based at our North Plympton office and reports to the Team Leader in Customer Service.

    Other responsibilities:

  • Answering inbound calls presented to the Call Centre
  • Provide status updates, assist customers with product availability, promotions and pricing enquiries.
  • Receive, processes and verify the accuracy of orders received via email, phone, EDI or other means and enter into internal MXP database system.
  • Review and maintain outstanding backorder reports daily, to ensure customer orders are processed and delivered on time and in the most efficient way.
  • Build and sustain positive relationships with customers and team members (Sales, Distribution, Production, Finance, Administration, Quality)
  • Suggest methods to improve efficiency and service to both internal and external customers.
  • Assist the Customer Service team to achieve Service Levels as aligned to current KPIs set within the team.

    • About You:

  • Minimum 12 months experience in a similar setting
  • Certificate III or equivalent in Business (or related discipline)
  • Prior experience in a sales, distribution, warehouse, or other inventory handling environment
  • Awareness of, or experience in the plumbing / irrigation industry
  • Demonstrated experience using computer systems, specifically MS Office (Word, Excel, Outlook)
  • Excellent interpersonal and communication skills

    • Benefits:

  • Flexible working arrangements.
  • Generous paid parental leave for both primary and secondary carers.
  • Annual bonus based on performance.
  • Access to our Employee Assistance Program for staff and family members.
  • Employee Recognition Programs and Service Awards.
  • Global organisation with career development opportunities.

    • We are committed to creating a workplace that values diversity and inclusivity. We welcome applicants of all genders and backgrounds to join our team.

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