Customer Success Manager - Sydney, Australia - Telstra Health

Telstra Health

Verified Company

Sydney, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

MedicalDirector is part of the Telstra Health group, Australia's largest e-Health company which provides software products, solutions, platforms and services across health, aged care and social services.

We're looking for a passionate Customer Success Manager to join the team and proactively manage a portfolio of customers to strengthen relationships, and maximise retention and renewals, positioning MedicalDirector as an industry leader and trusted partner.

A Typical Day Might Look Like:
Retention, renewals and customer experience

Build longterm relationships with customers by understanding their needs and aligning business resources, products, and services to solve critical pain points.
Achieve monthly renewal and retention targets and other KPI's as required.
Conduct proactive outbound calls (Pulse Checks) with existing accounts to build stronger relationships, maintain revenue and further revenue opportunities.
Manage inbound sales calls and direct to the correct internal stakeholders.

Customer growth and value expansion

Identify target customers and assess potential growth opportunities to achieve and exceed sales targets.
Maximise revenue via renewal uplift, product and service upsell and cross sell, and site expansion.
Lead the sales activities for assigned customers, coordinating own activities with those of the Business Development Managers and Practice Consultants supporting the region.
Develop and qualify leads using the BANT methodology and utilise the lead pass program as appropriate to grow customer value.
Ensure ongoing engagement with internal stakeholders to refine sales strategies to ensure alignment with the business and its expectations.
Prepare proposals, handle objections, negotiate and close opportunities to consistently achieve sales targets.
Ensure effective handover and commencement of the onboarding process for customers.

Experience and Skills

Previous health / IT industry experience and knowledge highly desirable.

- >2 years Customer Success / Account Management experience preferable.

Demonstrated ability to successfully achieve sales targets.
Proven sales experience in relationship building, prospecting, nurturing, building rapport, exploring needs, providing solutions, presenting, persuading, negotiating, and closing.
A passion for customer service and relationship management.
A positive, professional, and proactive attitude.
Excellent organisational and time management skills

Benefits

As a leading health software company we take pride in building an inclusive and supportive working environment with opportunities for growth and development to help each employee reach their potential.

Together, we can positively impact our customers to enable ideal healthcare

What's in it for you?