Customer Service Officer - Melbourne City Centre, Australia - Charterhouse

Charterhouse

Verified Company

Melbourne City Centre, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Customer Service Officer
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Pay rate: $ super:

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Start date: 6 Month Contract with a view to Perm:

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Location: Melbourne CBD

This is a great opportunity to work with this large National reputable organisation located in Melbourne CBD with hybrid flexibility.

The successful contractors will be working on a 7am-7pm rotating roster Monday to Friday, with some weekend shifts (overtime rates), working week 40 hours.

This role provides excellent training and a friendly and supportive working environment.

The role:

Receive inbound calls and make outbound calls (not sales), obtain necessary information, and utilise generalist knowledge to take appropriate action
Undertake administrative to support the provision of highquality service delivery
Maintain customer satisfaction
Handle customer data and information with confidentiality
Maintain accurate records and databases in their inhouse systems

Skills/Experience
The call centre/customer service representatives are often the first point of contact for the Department.

It is essential that you enjoy providing a high level of customer service treating customers with honesty, fairness, sensitivity and dignity.

23 years experience in a call centre or customer service role
Excellent written and verbal communication skills
Previous experience within a large organisation would be preferred but not essential
High level of professionalism
Strong problem solving abilities, especially in a fastpaced environment
Being very resilient and adaptable, show initiative
Proficient in Microsoft office suite
Tech savvy is essential

**How to apply