Customer Service Manager - Brisbane, Australia - Ritchie Bros.
Description
Customer Service Manager
-
(
2300006R
)
Description
Move, Build, Grow your career
We're looking for a customer service dynamo to work at our auction site in
Yatala, QLD as a
Customer Service Manager.
The Opportunity:
- Ensure that superior customer service is delivered at all times to all customers.
- Set up and maintain auction information systems.
- Enter contracts and equipment specifications into the auction system.
- Balance auction results, and take care of accounts receivable, collections and banking responsibilities.
- Verify that funds have been collected.
- Process vehicle titles, registrations and legal transfer documents.
- Build strong relationships with banks, taxation offices, and motor vehicle branches to obtain information and to resolve issues.
- Assist to recruit, train and oversee Customer Service Representatives for auctions.
- Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, coworkers and customers.
Here's what you bring:
- 2+ years in a role where you worked inperson with customers.
- Excellent written and verbal communication skills.
- Fantastic computer skills, including the ability to master new systems and enter data quickly and accurately.
- Experience with any of the following is an asset: accounts receivable, account reconciliation, sales tax collection / remittance, vehicles or heavy equipment, DMV document processing.
- You can think quickly and make good decisions on the fly (auction time is intense and hectic).
- This is an intensely administrative role. You must love paperwork, and have an obsession with detail and accuracy in order to succeed.
- Outstanding people skills you're outgoing, diplomatic, patient, and a good listener.
- The ability to work independently you have a takecharge attitude and you're not afraid to ask questions.
- You like to work hard, but still have fun on the job.
What we offer:
Our success is built on the drive and dedication of our people.
As we grow around the globe, there will be many opportunities to advance your career - we've proven this throughout our 60+ years in business.
And, we'll take care of you along the way.Here's how:
- Competitive base salary + paid overtime.
- Comprehensive benefits package with private health cover
- Superannuation
- Employee Share Purchase Plan
- Ongoing training, professional development and a tuition reimbursement program
- Working within an international and growing organization
- Working with a great team
Interested?
Ritchie Bros. has grown from a small-town auctioneer to a global asset management and disposition company.
Through our family of companies, we help our customers buy and sell a wide range of used and unused equipment for construction, mining, transportation, agriculture, oil & gas, lifting & material handling, forestry & other industries.
Primary Location:
AU-QLD-Yatala
Work Locations:
Brisbane 1-57 Burnside Rd Yatala 4207
Job:
Customer Service
Job Posting:
Mar 12, 2023, 10:50:03 PM
More jobs from Ritchie Bros.
-
People / Talent Acquisition Business Partner Apac
Yatala, Australia - 1 week ago
-
Regional Sales Manager
Perth, Australia - 1 week ago
-
Assistant Yard Manager
Corio, Australia - 1 week ago
-
Equipment Inventory Clerk
Yatala, Australia - 5 days ago
-
Equipment Inspector
Corio, Australia - 1 week ago
-
Yard Staff
Corio, Australia - 5 days ago