Service Designer - Sydney, Australia - NSW Government -Department of Customer Service

NSW Government -Department of Customer Service

Verified Company

Sydney, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Service Designer

Temporary role (up to end of March 2024 with view to extend)

About the role
We are seeking a highly motivated Service Designer to join our team.

The Service Designer will be responsible for developing and driving the design of customer-focused, innovative digital user experiences that meet the user needs, organisational outcomes, and NSW Government objectives.

Your day-to-day

Responsibilities will include:

Drive the key aspects of user experience, its evolution across a multichannel digital ecosystem, and how it reconciles business and user needs
Create concept models based on evidence of user needs to meet organisational outcomes
Contribute to the development of design concepts and sitemaps, including process/screen flows and wireframes to inform product design
Assess existing properties/sites for usefulness, usability, visual design, content, and branding to improve customer experience
Identify opportunities to create business value and improve the user experience (based on user research, heuristics, and best practice)
Prepare workshops to communicate key themes, from stakeholder interviews and inception workshops, to achieve alignment on key success factors
Develop user journey maps derived from personas/behavioural segments to ensure that scenarios respond to key user needs and highlight business opportunities
Interpret evidencebased research and incorporate the respective information into driving the design of innovative experiences

Key challenges

Providing solutions that cater to the needs of users and businesses with often conflicting requirements and tight deadlines
Designing and developing innovative strategies when requirements can be varied and constantly changing in a fastpaced, evolving environment
Communicating technical and business information tailored to a technical and nontechnical audience to educate on the context given differing skill levels

Why work for us?
There are lots of reasons why a role with us is rewarding - working with us gives you:

The opportunity for
meaningful work that matters to all of us in NSW
Hybrid working, compressed hours and generous leave conditions, so you can
make time for what counts:
Much more than just a job, you can
build a career here:
Unmatched opportunities for
growth and development

You can read about all the perks and benefits of working at the Department of Customer Service here.

We can't wait to meet you
If you'd like to know more, you can view the full role description here.

Salary grade 7/8, with the base salary for this role starting at $101,947 base plus superannuation.

Closing date:
Thursday 18th May 2023 at 9:59am.

You belong here

We are committed to diversity, inclusion, and new ways of working - we have 8 million+ reasons to care and want our workforce to represent the community that we work for.

You can view our full diversity and inclusion statement here.

About us
DCS is transforming the way NSW Government agencies interact with customers.

We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make government work better.

The Registry of Births, Deaths & Marriages operates as a self-funded business unit within the Customer, Delivery and Transformation Division of the Department of Customer Service.

Our role is to register NSW life events accurately and securely for all time, ensuring their integrity and confidentiality. This includes the registration of births, deaths, marriages, relationships and official changes of name and sex.