Dispute Resolution Specialist - Melbourne, Australia - QBE Insurance Group Limited

QBE Insurance Group Limited

Verified Company

Melbourne, Australia

4 days ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Dispute Resolution Specialist

Primary Details

Time Type:
Full time

Worker Type:
Employee

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Open Nationally (QBE Office):

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Permanent & 12-month fixed term contract roles

The opportunity

This is an exciting opportunity for a customer focused, insurance professional to join our highly supportive and dynamic team - reporting into the Senior Manager, Internal Dispute Resolution.

This role will see you fulfilling a wide range of duties. You will be responsible for end-to-end management of complaints and dispute resolution for all General Insurance products. This will involve assessing, investigating, and critically analysing policies, legislation and expert evidence.

You will be engaging with customers and internal external stakeholders as well as providing technical support and advice to claims and underwriting areas.

Primary responsibilities:

Undertake timely and accurate response to all complaints and disputes, providing a fair and reasonable outcome for the customer
Proactively identify systemic causes of customer dissatisfaction and contribute to the development of solutions
Work collaboratively and with internal and external business stakeholders
Ensure the organisational obligations under the law and the General Insurance Code of Practice are adhered to when managing complaints and disputes
Prepare recommendations on process, product and service improvements to minimize recurrence or mitigation of issues
Let's talk flexible working

About You

Ideally have dispute resolution experience
Must have a strong General insurance or Legal background
Must have a solid understanding of risk, compliance, and policy.
Passionate about providing a gold standard service to our customers and stakeholders and ability to show high levels of empathy
Collaborative and solution focused mindset with excellent problem solving and relationship building skills
Ability to influence and negotiate with internal and external stakeholders

About QBE

We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage.

We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success.

We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities.

With more than more than 13,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment - what if it was yours too?

Your career at QBE - let's make it happen

Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances.

As a QBE employee you will have access to and benefit from:

- 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance

Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
12 weeks' genderequal flexible leave for all new parents, including paid super
The ability to maximise retirement savings through voluntary super contributions and company matching
Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

Rewards & Recognition
We value our employee's experience with us and are proud to have been recognised for the following awards:

2021 LinkedIn Top Employer & HRD Employer of Choice
2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
Gold Employer status for 4 years in a row Australian Workplace Equality Index (AWEI) the definitive national benchmark on LGBTQI+ workplace inclusion
Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates
Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)
Family First accredited employer since 2021

and let's make it happen
Application Close Date: 23/05/2024 11:59 PM

How to Apply:

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Job ID 320864