Customer Partner - Wagga Wagga City Council, Australia - Northcott

Description

Due to ongoing growth we are looking for Customer Partner to join our team in Wagga Wagga - which is the central point of contact for Northcott customers.

On a day to day basis you will be responsible for;

• Working from a person centred framework to build and maintain strong relationships with customers
• Identifying opportunities for customers to meet their goals
• Working closely with the broader customer engagement team to ensure handover of customer specific needs are captured as part of service delivery.
• Engaging with local community and being the face of Northcott in line with organisational values
• Conducting customer check- ins and periodical holistic service reviews
• Information gathering and profile development and quality documentation audits- ensuring customers goals and needs are captured and customer set up is correct
• Identifying any resourcing issues and share insights with coordinator/sales/other managers to support the management of customer expectations
• Referring all potential new service requirements from customers' (new and existing) to and from Sales
• Processing any new requests from account management
• Plan reviews with coordinators
• Managing customer funds and ensuring value for money from customers plan,
• Follow up/reconcile any non-funded customer activity

We are looking for someone who aligns with our values and is Innovative, Respectful and Brave.

Previous skills, experience and attribute wise we see you as having:

• A passion for and recent experience for account management, customer management or equivalent health or disability services experience.
• Knowledge of the Person Centred Practice Framework
• Strong knowledge or understanding of the National Disability Services Standards and National Disability Insurance Scheme (NDIS)
• Proven organisational skills with demonstrated ability to multi task and manage time
• Great organisational skills and the need to be busy and hands on,
• Confidence with tools such as Word, Excel,
• Being a people person – someone who is a clear confident communicator who loves building relationships and helping people through every medium – verbal and written.
• Great financial management skills

On offer is the opportunity to join and contribute to the growth and success of one of the largest and most established disability services providers in NSW and the ACT. We have over 120 accommodation sites and are proud to have provided service to over 13,500 valued NDIS participants last year.

As an employer we are proud to offer a family friendly workplace and not for profit salary packaging which can increase your take home pay and a new reward and recognition program that entitles you to discounts with a range of retailers, dining, entertainment and life-style brands.

To apply for this role, please provide an updated Resume along with a brief covering letter giving an overview of your most relevant skills and experience.

Covid Vaccination Status
The health and safety of our people, customers, and communities is our number one priority. To maintain this, we require all of our employees to show evidence that they have received the two full primary doses and at least one booster dose of a TGA approved Covid-19 vaccination. Evidence of your current vaccination status or medical exemption will be required. Northcott will consider exemptions on a case-by-case basis.

Diversity and Inclusion Statement
Northcott actively promotes diversity and inclusion in the recruitment process and throughout employment. We are committed to providing a workplace where every person is valued, respected and supported to progress. Northcott welcomes applications from and ensures no one is disadvantaged on the basis of their Aboriginal and Torres Strait Islander identity, culture, LGBTIQ+ identity, disability, gender, age, religion or caring responsibilities. If you require an adjustment to participate in the recruitment process, if you have a preferred contact method or require any information provided in an alternative format, please contact Diversity, Equity and Inclusion at .