Energy Specialist - Melbourne, Australia - Origin Energy

Origin Energy

Verified Company

Melbourne, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Support Origin's large multi-site Business customers

Salary + annual bonus + performance reviews
CBD location, close to public transport. Melbourne based

Working for us

At Origin we have a strong purpose and values that challenge us to find the answers to the big energy questions.

Every person that works with us helps us reach that goal. If you bring good energy to Origin, you'll get it in return. A challenging career. An exciting industry. And the support to grow and explore your potential.

About the role

Duties

In Retail, we're at the forefront and the main point of contact for all our customers and it will be your core responsibility to go to the ends of the earth to keep our customers impressed and excited about Origin Energy being their energy supplier.
Provide end to end customer service across multiple channels, using our new Kraken technology.
You will work across the full range of customer servicerelated requirements including but not limited to onboarding and offboarding; billing and payments; metering enquiries; broadband; moves; renewals; retention; hardship; collections; complaints; customer education regarding Origin products and tools; and advocacy

The hours of operation are Monday to Friday from 8:00 am to 6:00 pm AEST with overtime available

Skills & experience

Demonstrated ability to:

- use sound commercial judgement to improve customer experiences, taking into consideration risk and regulatory frameworks and acting within delegation of authority;
- interpret information and data to understand customer queries and solve problems; and
- identify opportunities for business improvement and initiate change requests through working group functions to improve business processes.

A strong work ethic
A role in Retail is very fast paced and can be challenging at times. We're looking for people who can deal with challenging situations and who are responsible for their own future by working extremely hard to achieve their goals.

Benefits

3 week training, ensuring you'll be fully trained in every aspect of the customer experience
Discounted Origin products benefits for employees, including Electrical, Gas and Internet offers
Hybrid working environment, opportunity to connect with your team in our CBD office while working from home a couple of days a week
Competitive salary + annual performance bonus + performance based reviews
Origin 360 Electric Vehicles (EV) employee subscription offers a fantastic range of EVs, with flexible monthtomonth plans and no lockin contract.
Free and confidential counselling for employees and family members.
A great high energy team, that encourages interesting, rewarding, and engaging work

Origin - Where good change happens
At Origin, we're powered by people who believe in creating collective change.

We're creating more diverse and inclusive workplaces for everyone because the more perspectives we have, in a place where everyone can belong, the better we can tackle our challenges together.

We are united, yet unique.

If you think you have transferable skills, an appetite to learn and would be a great fit, we'd love to hear from you.

A great team to join
It's an exciting time to join Origin.

Together we're powering a cleaner, smarter energy future for Australia and beyond, always looking for better ways to deliver for our customers - and for our people.

Origin's
Retail business is Australia's leading energy retailer, we provide 4.2 million customers with a range of energy products, services and solutions to keep our homes, businesses and communities going.

As we continue to build a simpler, smarter and more engaging business for the future, we're looking for people who are passionate, curious and customer focused.

People who are excited by the challenge of finding new ways of working, new ways of delivering for customers and more affordable energy.

Origin. Good energy
At Origin, our focus is on getting energy right for our customers, communities, and planet. Because we know it's up to us to shape the future of energy.

For more information contact:
Allison Wright , quote Requisition ID: 84098

Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present and future.