Product Support Representative Specialist - Melbourne, Australia - Humanity

Humanity

Verified Company

Melbourne, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Company Description

Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem.

Therefore, we have dedicated this job posting to individuals coming from the following communities:
Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the Previously Incarcerated.

If you identify with any of the following communities do not hesitate to register, even if you feel that this particular opportunity is not the right fit for you.

Company Name:
FIS Global

Job Description:

Position Type:

Full time

Type Of Hire:

Experienced (relevant combo of work and education)

Education Desired:

Bachelor of Commerce/Business

Travel Percentage:

The world of finance moves fast. At FIS, we're faster. Our teams are empowered to learn, grow, and make an impact-in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests.

If you want to grow personally and professionally, we'd like to know:
Are you FIS?

About the role:

About the team:

What you will be doing:

Handle customer inquiries and resolving support issues such as address changes, processing orders, warranty, or billing and payment.
Provide indepth product support and researching client issues.
Document customer information and recurring technical issues to support product quality programs and product development.

What you will need:

Prior banking experience preferred
Strong analytical, organizational and time management skills
The ability to work independently
You are an excellent communicator and strong problemsolver
Knowledge of FIS products a plus

Added bonus if you have:

What we offer you:

At FIS, we hire the best.

In return, you receive exceptional benefits including:

Opportunities to innovate in fintech
Tools for personal and professional growth
Inclusive and diverse work environment
Resources to invest in your community
Competitive salary and benefits

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Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients.

For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies.

FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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