Customer Service Supervisor - Joondalup, Australia - City of Joondalup

City of Joondalup

Verified Company

Joondalup, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

The City of Joondalup takes pride in being a Local Government that has been internationally recognised for providing outstanding services to the local community.

To continue to set the standard in WA Local Government for innovative services and programs, we are seeking highly motivated, enthusiastic employees who will be committed to making a positive contribution to the City and its community.

Customer Service Supervisor

Salary: $69,249 $74,022 per annum prorata
Plus up to 14.5% superannuation (conditions apply)
25 hours per week

Ref No: 23-099

Are you an energetic and team focused person with experience in leading a team to deliver excellent customer service? Join the team at Craigie Leisure Centre You will be responsible for supervising customer service operations, responding to customer enquiries and feedback in a professional and friendly manner and training the customer service team to deliver an excellent experience.

The successful applicant will have demonstrated communication and interpersonal skills, experience in supervising and leading a team in a customer service environment, and demonstrated experience in point of sale software management systems.

The workpattern includes a seven day fortnight with shifts between 4:45am - 9:30pm and includes a span of three and four consecutive days off.

Your covering letter will need to address the following key criteria:

Experience supervising and leading a team in a customer service environment.
Demonstrated communication, problem solving and conflict resolution skills, to positively manage customer relationships.
Sound knowledge of, and demonstrated experience, in point of sale software systems.

Further information can be obtained by calling
Bernice Lehman, Customer Experience Supervisor on

To apply, please click on the "Apply" button above, and submit your resume and a covering letter addressing the above criteria.

Applications close on
Tuesday 12 September 2023.

_ __All employees and prospective employees of the City of Joondalup are required to declare any secondary employment and private activities to ensure that any conflict of interests may be appropriately managed._**
JAMES PEARSON

Chief Executive Officer