Customer Service - Brisbane, Australia - DFP Recruitment Services

DFP Recruitment Services
DFP Recruitment Services
Verified Company
Brisbane, Australia

3 weeks ago

Olivia Brown

Posted by:

Olivia Brown

beBee Recruiter
Description

Job description:

DFP are currently seeking

multiple experienced

Customer Service Officers with experience in

Claims and Processing for our Federal Government client in Brisbane CBD.


Role responsibilities will include but not be limited to:

  • Providing a direct service to clients, including other government departments and agencies;
  • Providing accurate information on the range of benefits and services provided by the client either by telephone inperson
  • Responding to incoming mail and electronic correspondence;
  • Recording all communications with clients; liaising with other departments as required;
  • Handling escalated enquiries; and
  • Data entry into an inhouse information management system


Effective communication and the ability to build positive working relationships with relevant stakeholders will be critical to your success in this role.

You will need to be flexible to work changes and shifting priorities.

  • Have excellent computer skills / the ability to learn new systems
  • Be able to build rapport with both internal and external stakeholders
  • Respond to queries in an efficient and professional manner
  • Demonstrate excellent written and verbal communication skills

What's in it for you?

  • Attractive hourly rate of $39 per hour + super
  • Monday to Friday, between 7am and 7pm no weekends
  • Work in the heart of CBD, close to public transport
  • Receive extensive training, and work within a supportive team environment
  • Long term opportunity
All applicants must hold

Note:
You may be required to provide evidence of your COVID-19 vaccination status.
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