Account Manager - Brisbane, Australia - Telstra

Telstra

Verified Company

Brisbane, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Employment Type

Permanent

Closing Date

13 Dec :59pm

Job Title

Account Manager Telstra Business Centre

Job Summary

Job Description:

With our customers at the heart of everything we do, Telstra is designing innovative solutions to deliver better ways for everyone to connect, share and thrive.

And that is where our people come in by collaborating to make great things happen.

The role with us

As an Account Manager, you nurture the relationships we have built with our business clients, supporting them to partner with Telstra to unlock their business and technology challenges.

You thrive of growing these relationships and identifying new ways for Telstra to address their strategic needs.

Your ability to listen to and deeply understand our customers, combined with your understanding of Telstra's business products and services, sees you deliver exceptional sales moments with our clients.

In doing so you contribute to highvalue, highprofit sales solutions that directly contribute to Telstra's growth.

Key Responsibilities

This is how you bring your role to life:

Contribute to the development and maintenance of assigned account/portfolio plans, including developing and leading the account strategy in order to support the retention and growth of customer portfolios.
Take accountability for managing customer relationships, responding to queries and complaints, escalating issues and risks to more experience team members as required, to ensure timely resolution and mediation.
Authentically collaborate with peers, team members and key stakeholders across Telstra (e.g. Business Development Managers) to identify and qualify leads in order to effectively manage the opportunity pipeline for a defined portfolio.
Support the development of regular reporting to monitor portfolio performance against defined financial and customer targets (revenue, profitability, NPS).

Actively contribute to customer initiatives (e.g. account planning sessions, campaign designs) that support the achievement of strategic business opportunities at Telstra and that have a significant degree of impact on portfolio retention and growth.

About You

Thrive, your way

Our customers rely on us for innovative ideas to solve new challenges, so you'll be empowered to be creative, challenge the status quo and add real value.

Your work will expose you to innovative thinking, technologies, and global best practices.

As we grow, you'll grow, and this will extend onto building your own valuable talents and skills here with us.

Combined with the support of a great team, you'll be part of our success story here at Telstra.