Customer Service Advisor - Mulgrave, Australia - City FM Australia
Description
City FM Australia (City) provide world leading Facilities Management, Engineering and Energy solutions which ensure safe, successful and sustainable outcomes, on time and on budget for our partners.
THE OPPORTUNITY:
Located at our Head Office in Mulgrave and reporting to the Critical Incident Desk Manager, this role offers an enthusiastic, motivated and customer centric, customer service representative a wonderful opportunity to join a fast paced, driven and diverse team, and take your career to the next level by supporting our valued customer - Coles.
Your key responsibilities will include:
- Effectively manage a high volume of both inbound/outbound calls.
- Resolve, manage and escalate incidents logged by our customers.
- Reporting to all Managers as required on all incidents & ensuring the correct processes are followed.
- Ensure a swift and efficient service whilst adhering to agreed service levels and KPI's.
- Provide exceptional service at every opportunity by building relationships and rapport with your customer, both internal and external
You will be required to:
- Have experience working in a call centre (preferable)
- Ability to remain calm under pressure; whilst demonstrating diligence and ability to multitask.
- Exceptional customer service focus.
- Excellent communication skills, both written and verbal.
- Strong attention to detail.
- Able to attend 2 weeks of fulltime paid training onsite (Mulgrave)
What we offer:
- Potential secure employment (after 6 months) within a recently renovated modern building.
- We supply semicontinental breakfasts each day including coffee
- Above award wages, paid weekly.
- Hybrid working model (some work from home capability)
- Free parking when working onsite.
- Supportive and encouraging team
If you would like the opportunity to be part of a growing Australian Facilities Management business, we would love to hear from you.
City does not accept any unsolicited resume referrals from Recruitment Agencies. City will not pay any placement fees relating to unsolicited resume referrals.
More jobs from City FM Australia
-
Grounds Maintenance Team Member
Vermont South, Australia - 1 week ago
-
Cleaner Part Time- Cromer Nsw
Cromer, Australia - 3 days ago
-
General Tradesperson
Northam, Australia - 1 week ago
-
Cleaner Part Time- Ballarat Vic
Ballarat, Australia - 4 days ago
-
Management Accountant
City of Monash, Australia - 4 days ago
-
Cleaner Part Time
Hazelmere, Australia - 1 week ago