Account Manager - Chippendale, Australia - GetBusy

Description

Nothing Beats Loving What You Do

If you want to wake up each morning looking forward to an invigorating challenge, this is the place for you.

Passionate, hands-on talent welcome anytime.

We work hard to create software that improves people's everyday working lives and we have a lot of fun while we turn our ideas into reality.

With an emphasis on finding the right work/life balance, we are proud to promote our relaxed and collaborative environment. We live and breathe our mission, which is to make people productive and happy. As the team grows, so does our investment in each team member's personal development.

We don't just stop at hiring the best, we continue to nurture and develop our talent so you can get to where you want to be in life.

Our Values

There is no better way to get a flavour of what we are about than to check out our unique values.

Every decision we make, every customer we help, every line of code we write is defined by our company values.

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Every Customer Experience Must Include A Smile
-** The original and arguably the most important rule
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Show Grit and Make It Happen - Your toughness and perseverance is a better predictor of your success than any other factor. Also, the happiest and most successful people are the ones who persevere. Grit is long-term
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Keep It Simple - If you can't explain it simply, you don't understand it well enough, no matter how smart you are
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Better Together - No egos. Best idea wins
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BSU (Blow Stuff Up) - We're out to change the world. We thus need to break from convention and be a disruptor to win
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Data Drives Decisions - We're a data driven organisation. We must be led by our data and are agile to it


About Us

GetBusy's specialist productivity software solutions, including Virtual Cabinet, SmartVault and Workiro, enable growing businesses to work securely and efficiently with their customers, suppliers and teams anytime, anywhere.

Our solutions can be delivered flexibly across cloud, mobile, hosted and on-premise platforms, whilst integrating seamlessly with a wide variety of other class-leading core business systems.

With over 70,000 paying users across multiple market sectors and jurisdictions, GetBusy is an established and fast-growing SaaS business delivering sustained double-digit growth in high-quality recurring subscription revenue over the long term.

Our customers are in resilient industries and we benefit from favourable global trends towards improved consumer privacy regulation and productive remote working.

Our high levels of recurring revenue and low levels of customer concentration give us a stable foundation from which to invest for sustained growth through product innovation and substantial market expansion.

Our 140+ people operate from the UK, USA and Australia with offices in Cambridge, Houston and Sydney.


The Role

Taking responsibility for the success, retention and growth of our clients, the role requires excellent relationship building skills and a clear ability to map and drive customer outcomes via the use of our products and services.

You will have the experience to proactively nurture and support the accounts whilst having the tenacity to grow revenue from existing clients, cut through complexity, build long lasting relationships and identify client preferences and issues.

Through clear record keeping you provide visibility and confidence for the wider business and advocate for customers in internal discussions.

Responsibilities

• Maintaining the communication cycle with clients (Regular phone calls
• Multiple calls each day).
• Selling new products and services to your clients in line with sales targets.
• Management of a client portfolio of 100 clients.
• Regular business reviews to align client ROI.
• Liaising with internal departments to resolve issues and learn the latest product features.
• Attend client sites for facetoface visits.
• Provide onsite and remote product demonstrations.
• Dealing with customer queries

The Team
The talented Account Management team understand the importance of our commitment to our clients and their success. With a suite of products available to them they identify and generate new revenue opportunities from existing clients.

With a customer service focus, the team build long lasting relationships and cut through complexity in order to identify our clients preferences and any issues.

The team deals with a varied range of proactive and reactive interactions from our existing client base including demonstrating software, license adjustments, functional changes, system use, business reviews and new hardware purchase requests.

The team is tasked with ensuring our customers' needs are served and act as internal advocates for our clients.

The team build key relationships at all levels and collaborate internally, with a key partnership with Sales and Support both internally and with our clients.

Working in the Account Management