Program Coordinator - Sydney, Australia - DEPT®

DEPT®

Verified Company

Sydney, Australia

6 days ago

Posted by:

Olivia Brown

beBee Recruiter

Description

WHO ARE WE?

As the Seller Program Coordinator, you will support eBay's customer service, selling & marketing teams ensure that they are set up and supported to deliver on their customer promises.

You'll work closely with their customer service/ service delivery, category management, product and other seller-facing teams along with the sellers themselves to identify opportunities for engagement & operational improvements to help deliver better seller program support to their sellers.

This role reports to the senior manager for seller operations & marketing.

You will predominantly support the Seller Trade & Program Manager to help deliver on eBay's seller programs and other seller facing initiatives.

DAY TO DAY

Own seller operations team reporting inclu.

Selling team insights/actions and communicating it to the relevant eBay teams

Salesforce CRM management relating to programs and initiatives
Campaign set up & management within Salesforce / outsourced vendor campaign management & support
Data uploads and management into Salesforce as required
Program operations support
Supporting the Seller Trade & Program Manager with all eBay programs inclu. eBay Plus, Item Specifics
Program performance reporting
Supporting Retail Promotions contracting through Salesforce and or DocuSign contract management
Managing the program/initiative briefing process with internal stakeholders. Management of the program calendar and working out internal team resourcing to support outreach.
Project management support for new programs
Support inbound inquiries from sellers in relation to varying program opportunities

YOU

12 years working in a program or project management role
Highly desirable 1+ years experience with Salesforce Sales Cloud or other CRM platform experience
Strong prioritisation skills, strategic thinking and attention to detail
Experience in managing reporting and delivering tangible insights and actions
Demonstrated ability to manage multiple projects and achieve communications/ marketing and customer goals
Impeccable verbal and written communication skills
Ability to network, build relationships and influence stakeholders upwards, downward and across teams
Ability to selfeducate, learn fast and work autonomously.
Intermediate knowledge of excel

WE OFFER:

Possibilities to do what you do best and to develop your skills further with training, development and certifications
An excellent salary based on experience and equal pay policies
Hybrid working between home & office, this role would require you to work in the eBay office at least two days a week
Superannuation, private healthcare contribution, mental health support, and company sick pay scheme
20 days paid holiday with the opportunity to buy extra days
Annual social budget which is used for team events (think virtual escape rooms or gaming competitions), as well as awaydays, and meals out
Free refreshments & snacks provided in the office all week, as well as drinks at 4pm on a Friday.
We celebrate successes by rewarding teams when big projects golive and honouring the year's top achievements at our annual awards ceremony
Opportunity to take part in the annual DEPT Cares Day where Depsters across the world donate their skills to support local charities

_About

DEPT:

__DEPT_ is a pioneering technology and marketing services company that creates integrated end-to-end digital experiences for brands such as Google, KFC, Philips, Audi, Twitch, Patagonia, eBay and more.

Its team of 3,500+ digital specialists across 30+ locations on 5 continents delivers pioneering work on a global scale with a boutique culture.

DEPT is committed to making a positive impact on the planet and since 2021 has been Climate Neutral and B Corporation certified.