Service Transition Lead - Sydney, Australia - Morgan McKinley

Morgan McKinley
Morgan McKinley
Verified Company
Sydney, Australia

1 week ago

Olivia Brown

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Olivia Brown

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Description
_$ p/d + super_
- _ Flexible WFH/Hybrid_
- _ Sydney, Australia_


About the organisation
This is a leading state government organisation that consistently delivers high quality programs to the NSW public


About the role

Responsibilities

  • As a Service Transition Lead you will be responsible for the management of changes to IT Services, ensuring effective controls are in place to reduce of risk to the availability, performance, security and compliance of the business services impacted by any changes
  • The role will include conducting service design activities across a major project and other initiatives ensuring that the support model and other considerations are costed, funded, approved and in place as part of the delivery
  • Governance of the processes, systems and functions to package, build, test and deploy changes and updates (which are bounded as "releases') into a live environment, establishing or continuing the specified service, to enable controlled and effective handover to Operations and the user community
  • Consistent contribution to our culture of operational excellence and customer focus

About you

  • You need to have a passion for technology, excellent communication skills and the ability to thrive in a fast paced environment
  • Experience implementing a Service Design model or Service Portfolio
  • Demonstrated translation of business functions into an IT offering or capability
  • Experience service mapping in line with a defined Configuration Management model
  • Strong knowledge, understanding and experience including but not limited to
  • Service Transition principles and
methodology

  • Solid operational understanding and technical knowledge of multiple standards and tools; ITIL preferably V3

Benefits

  • Great experience working for a leading government organisation
  • Great rates and benefits
  • Flexible WFH structure
  • Great location in Sydney, City
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