Data and Insight Analyst - Melbourne, Australia - City of Melbourne

City of Melbourne

Verified Company

Melbourne, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

$113,553 to $127,799
salary plus 11% Superannuation

Permanent
We are the City of Melbourne, a City of possibility and place to be bold and inspirational.

We are rapidly transforming to meet the evolving challenges faced by a global city.

With a vision of being a leading organisation for a leading capital city, our mission is to create positive impact for our community.

Each day, we work with passion and purpose so that together we achieve incredible things.

Together we

Make the Difference

How this position will Make the Difference to City of Melbourne

The Data and Insight Analyst will play a pivotal role in analysing data from multiple sources using statistical modelling to identify and provide valuable insights and championing data-driven decision-making to improve customer experience.

The Data and Insight Analyst will contribute to designing improved customer experiences across the organisation, with a particular focus on analysing current and future state models, identifying operational efficiencies, improving customer value and developing robust business cases.

The Data and Insight Analyst has functional and strategic responsibility to objectively review and constructively challenge existing operating models as well as proposed future state operating models.

What you will bring

Ability to demonstrate and display City of Melbourne Values accountability, integrity, courage, respect for self and others, and striving for excellence.
Tertiary qualifications in either Data Analytics, Data Science, Statistics, Business (or a related discipline).
Comprehensive knowledge of data cleaning, transformation, and analysis methods with comprehensive analytical skills and proficiency in contact centre systems, Voice of Customer Software.
Extensive experience and knowledge in voice of customer programs and organisational performance, along with Human Centred Design, improvement and innovation practices
Demonstrated ability to extract, analyse, visualise and present data from a broad range of structured and unstructured data environments. Along with the ability to confidently liaise with stakeholders to influence, gain and share knowledge and experience, and where necessary, discuss and resolve issues.

By joining us, you will become part of a remarkable team who work in a constructive and inclusive culture to shape the future of this city.

Together, we champion difference, celebrate achievement and recognise positive impact.

To view the physical requirements of this position, please see below under

Position Information.
**How to apply
**- attach your resume
- attach a separate cover letter (no more than one page)

Please address your covering letter to Hayley Martin, Complaints Coordinator
.
Applications will be accepted up until

11:45pm 10 December 2023.
City of Melbourne conducts a safety screening process for all employees including a Police and Working with Children Check. For information about the broader collection and use of personal information by the City of Melbourne, please refer to our Privacy Policy