Ecommerce Operations Lead - Melbourne, Australia - Reebelo

Reebelo

Verified Company

Melbourne, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Create The Circular Economy With Us

We are looking for a hands-on eCommerce Operations Lead who can overview Reebelo's APAC operations including seller experience, customer interactions and logistics.

You will be reporting directly to our company's COO and work together with a highly motivated team based in the San Francisco Bay Area.

Your typical day may include:

Oversee, lead and expand our APAC Operations (Australia, New Zealand, Singapore markets and working closely with our Malaysia based CS team)
Within the APAC region lead and grow the existing operations team to the next level and play a key role in shaping customer service team and processes
Implement state of the art logistics / delivery / returns management processes in alignment with global strategy
Own all logistics related issues and directly resolve these between customers, vendors and last mile providers
Ensure delivery in full and on time through strict process adherence and management of vendors
Enable precision end to end tracking for our customers
Assess, onboard and manage a network of last mile partners in alignment with the strategy to become the primary last mile partner for all of our vendors
Onboard and manage vendors on Ops / Quality / Processes related topics in conjunction with the Vendor/BD management team.
Implement value adding services for our vendors & potential revenue channels for Reebelo
Conduct quarterly business reviews of operations performance with Vendors and Last Mile providers
Continuously develop and implement analysis to monitor and manage operations
Ensure all processes and procedures are documented and up to date
Contribute to the platform product development through creation of new feature specifications, testing and validating new platform features

We'd love to have a chat with you if you have:

Minimum 3 years experience in eCommerce operations roles or equivalent in the APAC market
Based in Australia, business fluent in English. Melbourne highly preferred as this is where our APAC office is based.
Bachelors degree in business or equivalent education
Previous startup or ecommerce marketplace experience a big plus
A solid teamplayer who can grow & motivate a team
Experience with Zendesk or similar ticketing systems
A strong focus on Customer Satisfaction

How we take care of you: