Jobs
>
Keilor Park

    Global Forwarding Agent - Keilor Park, Australia - C.H. Robinson Worldwide, Inc.

    C.H. Robinson Worldwide, Inc.
    C.H. Robinson Worldwide, Inc. Keilor Park, Australia

    3 days ago

    Default job background
    Description

    POSITION SUMMARY

    The Global Forwarding Agent (GFA) is responsible for managing and operating the shipment lifecycle for their assigned accounts. They are responsible to ensure customer requirements are met and answered accurately and timely. They are accountable for executing and overseeing tasks for each shipment in addition to daily communication, reporting, and email management. The GFA assumes ownership of their accounts' success.

    DUTIES AND RESPONSIBILITIES

    The duties and responsibilities of this position consist of, but are not limited to, the following:

    Maintain Operational Excellence:

    • Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo
    • Understand and input applicable financial components of shipments to generate correct billing for customers
    • Apply industry knowledge and critical thinking to adapt processes/create solutions in response to challenges both internally and externally
    • Execute/Coordinate tasks on the shipments to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.
    • Create, maintain, and update shipments in Navisphere, ensuring accurate data
    • Full understanding of pricing. Provides quotes based on needs of customer and network
    • Provides track and trace service to customers and generates shipment documents
    • Ensure a high-level of data integrity within the shipments: acknowledgement of shipment details, INCOterms, routing, dates, documents, etc.

    Facilitate Relationships:

    • Builds great relationships with customers, responding timely and following up on issue resolution
    • Communicate clearly, timely, and effectively with Customers/Agents, CHR offices, and Outside Vendors
    • Promote a positive working relationship for all team members
    • Participate, as needed, in new customer implementations and business meetings

    Other Activities:

    • Ensure customer SOPs are maintained and adhered to
    • Work according to CHR, local and global laws, regulations and procedures
    • Other duties or responsibilities as assigned according to the team and/or country specific requirements

    QUALIFICATIONS

    Required:

    • High school diploma
    • Minimum 1-3 years of Global Forwarding experience
    • Proficiency in Microsoft Office Suite of programs

    Preferred:

    • Knowledge or coursework in Supply Chain, Logistics, or International Business
    • Knowledge and experience with customs procedures and formalities (customs clearance, bonded transports)
    • Excellent communication, prioritization, and multi-tasking skills
    • Excellent customer service skills and follow up to be utilized with customers and the network
    • Proven track record of dealing with customers and being client focused
    • Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs
    • High level of attention to detail
    • Ability to work in a fast-paced and deadline-driven office environment
    • Values a diverse and inclusive work environment

    Benefits

    At C.H. Robinson Oceania, we are a proud Equal Opportunity employer offering flexible work to support a work/life balance along with offering a broad range of career development opportunities. We have an experienced and passionate team who work collaboratively to deliver smarter solutions for our clients. Employees have access to our well regarded, confidential Employee Assistance Program. Our Robinson Cares program allows our employees to give back to the community.

  • C.H. Robinson

    Global Forwarding Agent

    1 day ago

    C.H. Robinson Port Melbourne, Australia Full time

    We're C.H. Robinson, one of the world's largest logistics platforms and we're looking for our next Global Forwarding Agent. Is that you? Are you detail-oriented, service-savvy and a problem-solver? If so, this might be the perfect role for you. As a Global Forwarding Agent, you w ...

  • C.H. Robinson

    Global Forwarding Agent

    1 day ago

    C.H. Robinson Port Melbourne, Australia Full time

    We're C.H. Robinson, one of the world's largest logistics platforms and we're looking for our next . Is that you? Are you detail-oriented, service-savvy and a problem-solver? If so, this might be the perfect role for you. As a Global Forwarding Agent, you will be your customers' ...

  • Recruit19

    Customer Service Representative

    1 week ago

    Recruit19 Tullamarine, Australia

    Exciting role within a well-established freight forwarding company · - Tullamarine location with onsite parking · - Great team culture · **You are** a customer service specialist with fantastic communication skills. You have a 'can do' attitude and gain satisfaction from solving ...

  • Veritas Recruitment Pty Ltd

    Import Operations Air/sea

    6 days ago

    Veritas Recruitment Pty Ltd Tullamarine, Australia

    **Work Type**: · - Permanent - Full Time**Work Mode**: · - On-site**Industry**: · - Logistics Distribution & Supply Chain**Location**: · - Tullamarine - Victoria**Salary**: · $70, $85,000.00 Yearly · **Reference**: · - BH ABOUT THE COMPANY · - Small freight forwarder with a real ...

  • TRS Resourcing

    Customer Service

    6 days ago

    TRS Resourcing Tullamarine, Australia

    Permanent Full-Time Position · - $75,000 - $80,000 + Super · - Tullamarine Location · **Sales Support / Customer Service** · TRS Resourcing has been tasked with Sourcing and Screening experienced Sales Support / Customer Service people for our client in Tullamarine, VIC, 3043. Th ...

  • Retailings

    Freight Coordinator

    6 days ago

    Retailings Tullamarine, Australia

    **Responsibilities** · - Be the liaison point for all import / export customers including processing of documentation · - Use your solid knowledge of all Freight processes to act as an intergral part of the operational and sales teams. · - Accurately sort, package, consign and de ...

  • DSV

    Freight Forwarder

    1 day ago

    DSV Melbourne Airport, Australia

    **DSV Air & Sea is truly a global player offering services worldwide. Operating as the third largest global supplier of Transport & Logistics in more than 90 countries and over 75,000 employees, we thrive within an international network of partners and agents. Every day, we aim t ...

  • Toll Group

    Client Solutions Specialist

    1 day ago

    Toll Group Westmeadows, Australia

    Company Description · At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. To ...

  • DSV

    Health & Safety Specialist

    3 days ago

    DSV Melbourne Airport, Australia

    **DSV Air & Sea is truly a global player offering services worldwide. Operating as the third largest global supplier of Transport & Logistics in more than 90 countries and over 75,000 employees, we thrive within an international network of partners and agents. Every day, we aim t ...

  • Workwear Group

    Assistant Planner

    6 days ago

    Workwear Group Port Melbourne, Australia

    Join Workwear Group, part of Wesfarmers, an ASX Top 20 company · - Rare opportunity managing commercial risk and business governance · - Flexi-Work and Incentive program options for everyone · **About Us** · Workwear Group (WWG) is part of the Wesfarmers Industrial & Safety Divis ...

  • Avis Budget Group

    Vehicle Service Agent

    6 days ago

    Avis Budget Group Westmeadows, Australia

    **About Avis Budget Group** · We don't just rent cars. We're changing the way people move. Across our world-famous brands - **Avis, Budget, Zipcar, and Apex**: · - we're leading the way for the global mobility industry. · Our brands represent a mobility ecosystem of more than 11, ...

  • Avis Budget Group

    Vehicle Service Agent

    1 day ago

    Avis Budget Group Westmeadows, Australia

    **$28.26 casual hourly rate** · **About Avis Budget Group** · We don't just rent cars. We're changing the way people move. Across our world-famous brands - **Avis, Budget, Zipcar, and Apex** - we're leading the way for the global mobility industry. · Our brands represent a mobili ...

  • Tree Amigos Victoria Pty Ltd

    Arborist Team Leader

    6 days ago

    Tree Amigos Victoria Pty Ltd Campbellfield, Australia

    Have you ever seen a Tree Amigos truck drive past and thought, 'i wonder what they're like to work with?' · Well, it's actually pretty damn good But then again, this is the boss writing this, so take that with a grain of salt. · - We listen to our teams about how jobs have gone, ...

  • Superior People Recruitment

    Sales Manager

    3 days ago

    Superior People Recruitment Reservoir, Australia

    Our client is currently seeking a highly motivated and experienced Real Estate Sales Manager to run their sales team. · **Responsibilities**: · Recruit, train, and manage a team of real estate sales agents · Develop and implement effective sales strategies to achieve revenue targ ...

  • Costco AU

    Part-time- Bakery Assistant, Cake Decorator

    3 days ago

    Costco AU Docklands, Australia Part time

    **Description of position**: · **Job Task : Cake Decorator** · **Task **:The cake decorator will constantly stand and frequently walk to cpmplete icing, filling and decorating of bakery products. Ocassionally pushing and pulling of tiered trolleys is required to bring goods to be ...

  • Pace Appointments

    Import Operations Clerk

    6 days ago

    Pace Appointments Melbourne, Australia

    Sought After Opportunity in SE Suburbs · - International Freight Forwarding Specialist · - Position Available for Immediate Start · This leading international freight forwarder is renowned for the provision of an array of services including Sea & Air Freight, Customs, Import & Ex ...

  • Zoom Recruitment

    Customer Service Officer

    1 week ago

    Zoom Recruitment Melbourne, Australia

    **About the Company** · Australian owned Forwarder based in Tullamarine that offer a range of end · - to · - end logistics services, are currently looking for additional staff to join their friendly Customer Service team. · **About the job** · Reporting to the National Manager - ...

  • cPersonnel

    Freight Forwarding Junior or Intermediate Position

    3 days ago

    cPersonnel Melbourne, Australia

    Freight Forwarding Junior or Intermediate · - Join their supportive team · - Richmond - Vic · Junior or Intermediate - Freight Forwarding. Be supported further in your career. Join this great team and be supported and mentored in your Freight Forwarding career. · **About the comp ...

  • Pace Appointments

    Sales Manager International Freight Forwarding

    4 days ago

    Pace Appointments Melbourne, Australia

    This organisation is a Leader when it comes to International Freight Forwarding. With hand picked agents throughout Asia, this company has great buying power on a global scale, whilst still providing exceptional service to their existing clients. Our client offers the complete se ...

  • Zoom Recruitment

    Customer Service Officer

    1 week ago

    Zoom Recruitment Melbourne, Australia

    **About the Company** · Our client is a leader in International Freight Forwarding services. They handle both Air and Sea Freight and Custom Brokerage services for a wide variety of Customers across the globe. With their own offices and network of agents around the world, they ha ...