Student Services Officer - Haymarket, Australia - Wentworth Institute

Description

WIN College is a Registered Training Organisation accredited by the Australian Skills Quality Authority (ASQA) focused on offering high-quality training to students in vocational and English courses.

All our qualifications are issued within the guidelines of the Australian Qualifications Framework (AQF).

Our philosophy is to develop in our students the capacity to become independent professionals and to equip them with the skills and knowledge to pursue their goals.

Our students are exposed to large companies through the excursions where they have opportunities to talk to different professionals, learn from them and be more prepared for the future.

WIN College is seeking to appoint a Full Time Student Services Officer.


Responsibilities:

• Act as the first point of contact for all enquiries, requests and conduct initial consultation with students.
• Responsible for assessing and processing Withdrawal, Deferral, Refund, Cancellation, Suspension, and all other requests.
• Work closely with your direct supervisor to report student(s) for noncommencement of studies through PRISMS and develop reports for AVETMISS reporting.
• Manage and record student enrolment including personal details to RTO and PRISMS.
• Attendance and assessment submission monitoring.
• Process Status Letters, Absence Letters, Completion Letters, Certificates and Statement of Attainments within appropriate turnaround times meeting regulatory requirements.
• Coordinate and deliver major functions and events at the campus, including orientation and graduation.
• Encourage teamwork and collaboration through positive communication to help foster a highperforming, studentcentric driven culture.
• Ability of work with accuracy and efficiency.
• Min 23 years administration experience preferred with an International (CRICOS) provider.
• Professional communication skills, both written and verbal.
• Be passionate about student service and student outcomes.
• Have experience and skills with the Microsoft Suite at an intermediate to advanced level.
• Be ethical, supportive, and positive.

Job Types:
Full-time, Permanent


Salary:
From $55,000.00 per year


Benefits:

• Salary packaging

Schedule:

• Monday to Friday

Experience:

• Student services: 2 years (required)

Work Authorisation:

• Australia (required)

Work Location:
In person

Application Deadline: 11/08/2023