Client Success Manager - Brisbane, Australia - FiltaGlobal

FiltaGlobal

Verified Company

Brisbane, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Work for a rapidly expanding specialist agency in Australia.

Join a dynamic team of talented, motivated niche specialists.
Learn from experts in the international eCommerce agency and take advantage of a clear, unrivalled international career path in digital marketing.

- $65,000 - $70,000 per annum

Full-Time Role

About the Company
They are a growing advertising agency that specializes in developing smart marketing solutions.

International clients enjoy working with them because they are excellent at converting first-time customers into devoted brand champions and are constantly developing their techniques to win more sales and increase their clients' revenues.

About the role

As a Client Success Manager, you will be responsible for ensuring our clients have a positive and rewarding experience with our agency.

Responsibilities and Expectations

Proactively manage client communications, expectations, and issues throughout their engagement to ensure a positive client experience.
Manage the quality of deliverables for clients, ensuring they meet the brief and client expectations.
Review and monitor the performance of business solutions to ensure they meet agency standards and function effectively and efficiently.
Identify and proactively solve issues that arise on services for clients, working with Digital Producers to resolve issues and manage client expectations and concerns.
Set and manage client budgets, overseeing the performance of client work in accordance with time and budget commitments.
Prepare reports for clients and work with them to understand the performance of the services provided.
Collaborate with Strategists and Digital Producers to maximize the effectiveness of business solutions for clients, identifying opportunities for improvement and additional solutions.
Work with sales team members to identify opportunities for growing clients and support the Strategists in securing client renewals.
Actively contribute to the development of new operational processes to improve the efficiency and effectiveness of services for clients.

Position prerequisites:

Bachelor's degree in Marketing, or a related field
12 years of experience in a clientfacing role, preferably in a digital agency or SaaS solution
Excellent communication and interpersonal skills
Strong analytical and problemsolving skills
Ability to work independently and as part of a team.
Comfortable working in a fastpaced environment

What's Next?
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