Customer Service Office Administration - Goulburn, Australia - NSW Government -Service NSW

NSW Government -Service NSW

Verified Company

Goulburn, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Customer Service Officer - Admin

Ongoing and Temporary (up to 12 months) roles

Full-time 35 hours per week

Location - Goulburn Middle Office

SNSW Grade 2/3

About Service NSW
Service NSW is making it easier for people and businesses across NSW to access government services.

Since launching in July 2013, we have successfully transformed and streamlined NSW Government service delivery with cutting edge digital solutions and an award-winning culture of passion and teamwork.

Our customer-centric solution offers simpler and faster access to government transactions through our digital channels, a 24/7 phone service and an expanding network of Service Centres.

About the role

You will be responsible to deliver transactional services that provide timely, accurate and efficient information and assistance to NSW customers, ensuring high levels of customer service delivery and the provision of a quality customer experience which is easy, convenient and as secure as possible.

Key Accountabilities

Written and verbal communication with internal and external stakeholders
Perform work as required in line with capabilities to contribute to the success of Service NSW objectives
Comply with privacy requirements and legislative obligations ensuring confidentiality, privacy and integrity of information is not compromised
Operate the telephony and other communication systems alongside agencyspecific technology systems with accuracy and efficiency
Create a positive relationship in all customer interactions, maintaining a professional and friendly manner and ensuring customer satisfaction as a priority
Provide timely, high quality customer service to customers consistent with Service NSW vision, mission and values, as assessed by internal reviews and customer feedback.
Contribute to continuous improvement initiatives through new ideas and identify improvement opportunities to enhance the efficiency of work processes

A talent pool will be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

Your remuneration
Salary SNSW Grade 2/3 with the base salary for this role starting at $56,102 base plus superannuation

Learn more:

Provide a covering letter and resume (Resume not exceeding 5 pages) that details your experience and how you meet the capabilities of the role.

Want to know more?

Working at Department of Customer Service

The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture.

We support innovative programs in areas as broad as digital government, consumer protection and major public works.

We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

You Belong Here
We are committed to diversity, inclusion, and new ways of working.

We have 8 million+ reasons to care and want our employees to represent the communities that we serve.

You can view our full diversity and inclusion statement here.