Enterprise Service Desk - Parramatta, Australia - people2people

people2people

Verified Company

Parramatta, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Our client is a well known and respected brand globally looking for a Technical Support Specialist whose main function will be ensure that all Samsung customers are entitled for services including Warranty, Service, Logistics and Technical Support.

Escalated as required and follow approved ITIL & Incident Management Policy and resolved entitled for services including warranty.

Duties and Responsibilities:

Provide Customer First Help Desk and After-Sales Service support to our customers as required
Ensure that all SLA's are adhered to a met
Perform warranty Service Order bookings for inwarranty Enterprise Products.
Perform warranty and maintain Monitor Set Swap Process.
Perform and Maintain SSD warranty Service process
Record and document technical service issue thoroughly and accurately
Data entry of channel and end Enterprise customer details in to B2B systems by location, product/device/serial number and service level

About You:

IT Diploma or equivalent preferred
2 years of experience in Enterprise IT industry and after sales environment or experience in similar role
IT and Service Industry knowledge
Audio Visual knowledge
PC Literate
Strong communication skills
A driven individual with excellent organisational and time management skills
Leadership qualities