Assistant Manager - Melbourne, Australia - Quay West Suites Melbourne

Description

Company Description

About the Hotel

Quay West Suites Melbourne (part of Accor Hotels) is a 5 star apartment style hotel overlooking the Yarra River.

Offering a choice of one, two or three bedroom guest accommodation, the hotel is ideal for business travelers, family holidays or a romantic getaway.

Quay West Suites Melbourne provides easy access to the CBD and local attractions such as Federation Square, Royal Botanic Gardens, Crown Casino, Southgate Arts & Leisure Precinct, Melbourne Aquarium, fashion boutiques, restaurants and cafes.

Newly refurbished mineral salt pool, steam room and gym.


Job Description:

The Role

We currently have an exciting opportunity for an Assistant Manager to join our fun and dedicated Front Office team on a Full Time basis.

In your role you will report to the Operations Manager and be responsible for assisting in the day-to-day operations of the hotel Front Office and team.

This role is hands-on, customer focused, and requires a person who can help lead the team in meeting and maintaining brand standards to achieve a reputation as a market leader in the industry.

• Provide efficient, friendly and professional service to all guests
• Effective coordination and supervision of all guest arrivals and departures
• Effectively communicating with all departments of the hotel to ensure customer satisfaction is consistently achieved
• Managing customer relations to deliver truly memorable experiences for our guests
• Utilisation of the Front Office system to meet operational needs and produce accurate reports
• Lead, develop and train the team of Front Office professionals
• Ensure safety, security and legislative requirements are being met

Qualifications:

You

You will have a Front Office background and previous experience in a similar role, have a passion for the Hospitality Industry and be committed to delivering high levels of customer service.

As a Customer Service professional and Leader of People you will be a natural people person with exceptional communication and guest service skills and you will have full Australian Work rights.

Additional Information

About Accor

• Quay West Suites Melbourne brand is part of the Accor Group. ACCOR HOTELS is the world's largest and fastestgrowing hotel group with a network of more than 4000 properties in over 90 countries. We offer exceptional opportunities for career development across muchloved brands ranging from wellknown fivestar luxury hotels to budget lodgings as well as a variety of employee discounts and benefits world wide_

- "Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities._

• Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities._
• Do not hesitate to let us know of any specific needs you may have so that we can take them into consideration."_
• Click 'Apply' to begin or continue your journey with Accor Hotels_