Order Management Operator - Bayswater, Australia - Siemens Mobility

Siemens Mobility
Siemens Mobility
Verified Company
Bayswater, Australia

1 month ago

Olivia Brown

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Olivia Brown

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Description

Siemens is a global powerhouse in electronics and electrical engineering, operating in the fields of industry, energy and healthcare as well as providing infrastructure solutions, primarily for cities and metropolitan areas The Digital Industries team have an exciting opportunity for a motivated and professional individual to join their growing team.

Reporting to the Customer Services Support Supervisor, this role is dynamic and challenging, and would be suited to someone passionate about customer service and delivering results to a high standard.

Your key responsibilities will include, but will not be limited to:


  • Process customer orders into the ERP system in an efficient and timely manner to fulfill the customer order at the requested date in line with company guidelines.
  • Supports Business Administration Management of an assigned business organization.
  • Supports consolidation of all accounting, financial reporting, and other finance related operations.
  • Ensure appropriate and timely response to customer requests, queries and issues.
  • Monitor back orders, check order delivery dates and send confirmation to customers, coordinate technical and commercial clarifications incl creditworthiness and export control checks.
  • Effectively liaise with external and internal stakeholders, including customers, team leads, sales team and product team.
  • Perform other customer service duties as required.
  • Review and track backorders, inventory on hand and delivery schedules.
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