Trainee Customer Service Representative - Wacol, Australia - Volvo Trucks

Volvo Trucks
Volvo Trucks
Verified Company
Wacol, Australia

1 week ago

Olivia Brown

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Olivia Brown

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Description
Trainee Customer Service Representative


Location:
Wacol, QLD, AU, 4076
Position Type:Student
Transport is at the core of modern society.

Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.



  • As a Trainee Customer Service Representative, you will assist the Service Advisor's in coordinating the servicing of customer's vehicles, while developing your skills in customer service and stakeholder engagement. You will receive on the job training from the Customer Service Supervisor and the rest of the Customer Service team, to gradually build on your skillset.
    What you will do

At Volvo Group Australia you will contribute to the transformation of our company, the transport industry and society at large.

Your responsibilities will include but not be limited to:

  • Assisting with scheduling service appointments
  • Opening and closing repair orders
  • Raising of purchase orders
  • Assisting with phone enquiries
  • Advising customers with status updates and variances to quote prices
  • Ensuring technicians have completed their reports correctly
  • Work towards a Certificate IV in Business Administration (funded by Volvo Group Australia)
Your future team
This role will work full time at our Volvo Commercial Vehicles Brisbane South dealership in Wacol.

Reporting through to the Customer Service Supervisor and then on to the Workshop Manager, you will work in a team of 5 supportive and good-humoured CSR's.


Who are you?
Do you dream big? We do too, and we are excited to grow together.

In this role, you will bring:

  • A positive and professional customer service approach
  • Sound Microsoft Office and data entry skills
  • A proactive nature and be keen to learn
  • A positive attitude and willingness to help out your team when they need
  • A willingness to obtain a Heavy Duty Vehicle driver's license

What's in it for you?
We offer a solid package of compensation and benefits, plus you will enjoy:

  • Competitive trainee level salary package
  • Full time, Monday to Friday hours
  • Modern facilities and equipment, as well as parking and café onsite
  • Generous parental leave program, including superannuation
  • Ability to salary sacrifice the purchase of an additional 5th week of annual leave
  • Access to digital wellbeing platform Sonder for you and your family allowing access to a range of medical, mental health and safety solutions
  • A Certificate IV in Business Administration which will provide a baseline qualification for your career moving forward

Ready for the next move?

If you want to make a real impact in your career, the transportation business is where you want to be.

We look forward to meeting you

  • At
    Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.

Job Category:


Sales & Services
Organization:
Volvo Trucks
Travel Required:No Travel Required
Requisition ID:2940
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Do we share the same aspirations?


Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed.

Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.


Joining Volvo Group, you will work with some of the world's most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.


If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.

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