Customer Service Manager - Altona North, Australia - The Trustee for Statewide Unit Trust

Description

Full time opportunity for a renowned company located in Altona North.


SWC Security is Australia's leading integrated security and facilities solutions provider. We make every effort to provide our clients with industry-leading facilities and peace of mind with our state-of-the-art technology and highly qualified staff. We will continue to grow and expand our business by maintaining a culture that recognizes and rewards innovation through our commitment to excellence.


Your responsibilities will include:

• Plan, administer and reviews customer services and aftersales services, and maintain sound customer relations
• Manage customer service staff by creating staff schedules, managing workflow, handling staffing and employee issues and enforcing departmental policy and procedures
• Ensure that all customer service representatives have uptodate information and equipment
• Establish procedures to monitor successful procedures and programs, including planning and implementing aftersales services to follow up on client satisfaction
• Lead and motivate staff in handling change, building trust, and partnerships to encourage and build a team environment
• Accurately perform registration process for all new and existing clients
• Liaising with other areas of management regarding direction and feedback for team members, and to response to customer expectations
• Oversee and follow through on customer feedback including complaints handling
• Ensure service levels are being met.
• Be the voice of the customer in the organization.
• Have an AQF Diploma qualification or higher in a relevant area and at least 2 years of relevant work experience.
• Excellent interpersonal and communication skills.
• Demonstrative initiative and proactive approach.
• Strong problemsolving and decisionmaking abilities

Pay:
$70,000.00 per year


Schedule:

• 8 hour shift

Work Authorisation:

• Australia (preferred)

Work Location:
In person