Customer Service Consultant - Burwood East, Australia - Plan B Recruitment

Plan B Recruitment

Verified Company

Burwood East, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Long-established Not-for-Profit Organisation

Beautiful Offices with plenty of parking available
Early December Start
This is a brilliant opportunity to be part of a wellknown and highlyregarded organisation in the Health Services field. Due to an increased in demand, these roles have been created to manage an evergrowing client base.
Working with the latest technology, your interpersonal, administrative and analytical abilities will be required. A calm, lighthearted and dedicated nature will fit in perfectly with this fun and supportive team.
Responsibilities of this role include:
Inbound and outbound call handling (no sales)
Customer Service with Healthcare workers and Customers
Consistently achieving straightforward KPIs
Database & physical file maintenance

Whilst the role is based in a call centre environment, the calls are made to existing clients (primarily seniors and their family members) and those coming on board so are always received in a happy and appreciative manner.

This is not a sales role, it is focused on providing a service to the community.

The hours work on a rotating basis. 7.6 hours per day, 6.30am to 10pm, Monday to Friday. (90% of roles are within 8am to 6pm) Flexibility to do the occasional shifts on the weekend will be sought after.
This person will have strong communication skills and have a flair for developing strong relationships. Intermediateadvanced computer literacy is required (MS Office), as well as a solid background in Call Centres and Customer Service. A background of working in Health is not required; however, it is desirable.
Free onsite parking is available all day and trams and buses are at the doorstep.
If this sounds like the role for you, please send your resume and cover letter to John Brownell at Plan B Recruitment right away