Rooms Controller - Brisbane, Australia - W Hotels

W Hotels

Verified Company

Brisbane, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Job Description:

Job Number

Job Category Rooms & Guest Services Operations

Location W Brisbane, 81 North Quay, Brisbane, QUEENSLAND, Australia VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

Explore an exciting new career path at W Hotels where your natural talent is celebrated.

W Hotel's work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.

W Brisbane located at 81 North Quay, Brisbane City is hiring a Rooms Controller.

The Rooms Controller will ensure that the requests and needs of all guests are accommodated and room inventory and allocations are processed to ensure guest satisfaction whilst maintaining the best for the business.

You will also assist the Welcome Manager with daily operations, making business decisions for the unit in their absence and always taking into account the Hotel's philosophies, standards and procedures.

JOB SUMMARY

You will also assist the Welcome Manager and Assistant Welcome Manager with daily operations, making business decisions for the unit in their absence and always taking into account the Hotel's philosophies, standards and procedures.

This is an ideal role for those with exceptional attention to detail and who thrive is a fast paced environment where you put your multi tasking skills to the test.

Excellent communication skills and a lust for life are essential. You will be collaborative with a strategic and analytical focus.

THE ROLE

Drive guests use of the Mobile Check in and Out platform, and actions request as required.
Assign room according to guest request and preferences whenever possible.
Accommodate requests for room changes when possible.
Communicate to appropriate talent that there are guests that are waiting for an available room.
Coordinate with Style to track readiness of rooms for checkin and to report guest concerns.
Review outoforder rooms daily to determine status and estimated date for return to room inventory.
Verify and adjust billing for guests.

BENEFITS

The best hotel training opportunities produced independently by W Brisbane and internationally recognized training programs by Marriott International

- 'Great Places to Work' certified

Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
Discounts on food & beverage across all our hotels
Recognition programs to keep you motivated
Wellbeing & mindfulness programs to ensure you stay healthy
Employee Assistance Program

W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences.

A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe.

Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International.

Be where you can do your best work,

begin your purpose,

belong to an amazing global team, and

become the best version of you.