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    Customer Care Advisor - Richmond, Australia - Swatch Group

    Swatch Group
    Swatch Group Richmond, Australia

    6 days ago

    Default job background
    Part time
    Description

    About Swatch Group

    The Swatch Group is an international group active in the design, manufacture and sale of finished watches, jewellery, watch movements and components. Swatch Group supplies components required by its 17 watch brands which include OMEGA, Longines, Tissot, Rado, Hamilton. Swatch Group employs more than people in over 50 countries.

    The Role

    This role is responsible for being the first point of contact for our Rado and Hamilton customers mostly via phone and e-mail. This is a fast paced, multitasking position where no two days are the same. Therefore, we require a candidate who has a passion for providing a high quality of customer service, has excellent communication skills, experience dealing with difficult customers and can act as the voice of the organisation. This is a part-time, permanent role and the successful candidate is required to work 25 hours per week (Monday-Friday, 5 hours per day)

    This role will be responsible for

  • Respond to B2B & B2C enquiries by mainly telephone and email
  • Appropriate processing of customer escalations while adhering to brand and companys policies
  • Log all customer enquiries
  • Provide first level technical support (training provided)
  • Notify clients about delays or updates in regards to their repairs
  • Processing and follow up of customer queries and orders for watch repairs
  • Maintain customer database

    • The person in this role would need to have the following skills and experience

  • Experience in fast paced customer enquiry or customer service environment mandatory
  • Demonstrated experience dealing with difficult customers
  • Excellent data entry, communication and organisation skills
  • Decisive, firm, courteous, customer oriented, and able to manage pressure and challenges within the role
  • Proficient computer knowledge, SAP / similar ERP system, Salesforce and Microsoft Office
  • Excellent telephone etiquette and communication skills
  • Technical knowledge in the watch making or other repair industry is highly beneficial

    • How to Apply

    Please click APPLY to submit your application.

    Level 3, 40 River Boulevard
    Richmond (Victoria)
    Australia

    Company address

    The Swatch Group (Australia) PTY. LTD.
    40 River Boulevard
    Level 3
    Richmond, Victoria

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